Resident Night Audit Associate

Responsibilities

• Aid guests efficiently, courteously, and professionally.
• Maintain high service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction.
• Post guest charges, collect payments, and handle cash transactions.
• Manage guest mail and messages with confidentiality.
• Stay informed about hotel policies and special offers.
• Communicate guest feedback to relevant departments and management.
• Respond to calls, lobby visitors, and assist team members.
• Be knowledgeable about hotel safety and emergency procedures.

Qualifications

• A high school diploma or equivalent.
• Experience in hospitality or customer service.
• Strong interpersonal and communication skills.
• Ability to multitask and maintain professionalism.
• Detail-oriented and organized.
• Variety of shift work required, including evenings, weekends, and holidays.

Benefits

• Competitive wages.
• Medical, dental, and vision insurance.
• Life insurance and short/long-term disability options.
• 401(k) program with company match.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training, development, and career advancement opportunities.

About the Role

This role is ideal for someone who enjoys interacting with guests, has a positive attitude, and takes pride in providing exceptional service.

Schedule

Variety of shifts including evenings, weekends, and holidays.

Pay

Competitive wages based on qualifications and experience.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and short/long-term disability options.
• 401(k) program with company match.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training, development, and career advancement opportunities.