Resident Manager-92410 (Sierra Vista)

Essential Job Duties

• Establishes a positive, productive and professional relationship with the onsite and supervisory team.
• Enforces rental policies as specified in the approved management plan.
• Works with onsite team to keep the average number of calendar days for re-renting a vacant unit less than or equal to 5 days.
• Processes applicants and leases units by following the guidelines of the Tenant Selection Plan.
• Fulfills verification procedures established by the HUD Handbook and Management Policies.
• Ensures 100% completion of semi-annual unit inspections as required by management and works with the onsite team to correct unit deficiencies following the procedures outlined in the Operational Policies and Procedures Manual (OPPM).
• Ensures all recertification notices are prepared and distributed according to timeline specified by management.
• Ensures successful completion of 100% of all annual recertifications by project due date as specified in the OPPM.
• Develops and maintains good tenant relations; adheres to all applicable Fair Housing laws.
• Develops and maintains excellent rapport with local government agencies and other local agencies (i.e. fire department, police department, senior centers).
• Completes and submits monthly occupancy and accounting reports. Submits timely month end reports and other reports as required by management and as outlined in the OPPM.
• Maintains accurate tenant files in compliance with established management procedures and HUD regulations.
• Keeps tenant files and office files organized, properly maintained and secured.
• Follows company guidelines related to the use of petty cash and monthly reconciliations.

Other Qualifications

• Must possess excellent interpersonal skills and have a genuine interest in people.
• Must be highly organized and able to make quick but reasonable decisions.
• Professional demeanor in handling resident and employee relations.
• Able to exercise discretion and confidentiality in relation to managing the community.
• Demonstrate integrity, respect and responsibility in dealing with residents and other employees.
• Preferred bilingual and fluent in the language of the community in which they will serve (written and oral).

Knowledge And Skills

• Must have foundational computer skills including: Microsoft Office Suite (Outlook email, Word, and calendaring) and the Internet.
• (Level 2; Proficient) Onsite user
• CashPro experience, preferred
• Onesite and Yardi experience, preferred
• ADP WorkforceNow user Experience

Education And Experience

• High School diploma or GED equivalent required.
• Two years managing assisted housing for elderly and/or physically challenged developments under the HUD Section 202/8, 202 or 811 Program preferred.

Physical Requirements

• Constantly (6-8+ hours per day) – Sitting, Using hands to finger, handle or feel (computer operation)
• Occasionally (Up to 3 hours per day) – Standing, Walking, Stooping/Bending, Reaching with hands and arms, Lifting of up to 20 lbs

Work Environment & Exposures

• Position may require occasional exposure to fumes or airborne particles, vibration and loud noise levels.
• Will be exposed to varying weather conditions, soil, pollen, grass and plant materials and fertilizer while working;
• Will be exposed to cleaning solutions of home strength;
• May be exposed to industrial strength solutions for pest control, paints or solvents.
• Occasionally exposed to biohazards such as blood borne pathogens, sewage, building waste.

Hazards

• Occasionally exposed to biohazards such as blood borne pathogens, sewage, building waste.

Benefits

• Medical health coverage options: Limited HMO, Full HMO and POS
• Dental coverage options: Dental HMO (DMO) and PPO
• Vision PPO insurance option
• Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care
• 401(k) Retirement Plan with generous employer match
• Company Paid Basic Life / AD&D Insurance
• Company Paid Long-term Disability
• Company Paid Employee Assistance Program (EAP)
• Colonial Voluntary Supplemental Insurance Options
• Paid Time Off for Vacation, Sick and Holidays
• Education Reimbursement