Resident Maintenance Technician

About Us

KNAPP brings new technology to warehouse automation. The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. With over 8,000 employees in over 60 locations worldwide, we are dedicated to making complexity simple. One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of customers in mind. Our unrelenting development activity is evident in everything from automated order picking systems and refined container handling technology to state-of-the-art, industry-leading software solutions.

Responsibilities

• Rectify electro-mechanical faults and provide specialist technical assistance as a support technician
• Respond to emergency calls by the Customer
• Be safety conscious in all activities, demonstrate a track record of owning problems, and promote successful completion of tasks
• Provide first-class response to the Customer, ensuring a first-time right policy as reasonably practical
• Provide emergency breakdown and specialist maintenance support
• Handle set up and calibration of precision automation equipment
• Create strong, effective working relationships with the Customer and their operational agents to enable KNAPP to provide superior service
• Achieve performance in terms of expected output, speed of response, quality of repair, and standards of workmanship
• Train the customer’s maintenance team as required
• Provide experience and expertise in the installation of conveyor and precision automation equipment
• Maintain quality of service by ensuring effective communication with customers
• Ensure that reports are well written and legible
• Execute site quality procedures, safety procedures, and any statutory procedures
• Participate in regular meetings to discuss activities and progress
• Provide specialist maintenance service support to the Customer’s installed system
• Ensure that all spare parts usage issues are logged appropriately and promptly with the KNAPP Spare Parts team
• Ensure proper care and maintenance of tooling and equipment
• Provide flexibility and the best use of skills and capabilities
• Ensure that all time sheets and documents are accurate and legible; submit to KNAPP on a biweekly basis for approval
• Experience in mechanical strip-down/re-assembly, basic field wiring, machine calibration, and system testing
• Work against a timeframe to complete reactive repairs
• Interact with on-site management, keeping them informed of repair and maintenance progression and addressing their concerns professionally
• Show hands-on ownership of issues to achieve quick resolution
• Appreciate health & safety considerations with regard to given tasks and carry out risk assessments
• Perform all other duties as assigned

Requirements

• Associate degree preferably in Electrical Engineering, Mechanical Engineering, Automation, or related field, or equivalent combination of education, training, and experience
• 0-3 years direct experience preferred in providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic, and hydraulic systems (utilization of 480VAC, 240VAC, 120VAC, 48VDC, 24VDC, VFDs, and PLCs; Siemens preferred)
• 0-3 years experience in equipment maintenance, modifications, and design preferred
• Theoretical and operational experience in the repair, troubleshooting, and maintenance of PLC-based machinery, highly automated and robotic equipment, and control systems
• Strong communication skills, both written and verbal
• Excellent customer service skills
• Bilingual (English/Spanish) and/or (English/German) preferred but not required
• Strong problem-solving capabilities and process-oriented mentality
• Network equipment interfaces, a plus
• Hands-on experience and a team player committed to improving processes
• Experience in reducing costs through processes and efficiencies
• Mechanical aptitude, including the ability to read assembly drawings
• Ability to operate hand tools and assemble parts onto equipment
• Ability to follow set-up instructions, assembly drawings, and checklists
• Strong attention to detail and exceptional follow-up skills
• Computer literate with basic Microsoft Office skills
• Willingness to learn and adapt to changing role requirements
• Appreciation of cultural diversity

Working Conditions

• Authorization to work in the U.S.
• Passport or ability to obtain a passport
• Professional etiquette required at all times
• Travel required up to 10%
• Weekends and overtime as required by work
• Physical requirements may include: sitting, squatting, walking for long distances, reaching out to arm’s length, reaching overhead, climbing ladders, working at heights, lifting up to 100 pounds, and reading

Benefits

• Industry competitive compensation
• Great benefits with better-than-average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability, and more
• 401k with a very generous employer match and no vesting
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized child-care
• Tuition Reimbursement
• Pet Insurance
• Corporate Social Responsibility initiatives including recycling, sustainability, and volunteering