Resident Financial Liaison

What You'll Do:

• Review financial information for prospective resident admissions.
• Meet with residents and responsible parties to explain billing, payment options, and electronic payment enrollment.
• Aid residents and families throughout the Medicaid application process.
• Maintain accurate resident financial, insurance, census, and contact information.
• Generate monthly resident statements and communicate regarding billing questions and account balances.
• Monitor resident trust accounts and coordinate Medicaid spend-down planning.
• Work with the Department of Social Services regarding Medicaid determinations and outstanding balances.
• Review accounts receivable for accuracy and communicate findings with leadership.
• Maintain financial tracking spreadsheets and prepare required monthly census reports.
• Collaborate with payment vendors to improve billing processes and efficiency.
• Provide receptionist coverage during scheduled vacations.
• Work closely with Administration, Social Services, and the Business Office to provide exceptional service to residents and families.

What We're Looking For:

• A high school diploma or GED.
• Previous experience in medical billing, insurance, healthcare administration, finance, or customer service.
• Knowledge of or willingness to learn—Medicaid, Medicare, and third-party billing requirements.
• Strong communication and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving abilities.
• Proficiency with Microsoft Office and computer systems.
• The ability to work independently while collaborating with multiple departments.

What We Offer:

• Competitive pay.
• Health, Dental, and Vision Insurance.
• 403(b) with employer match.
• Generous PTO starting Day 1.
• Company-paid life insurance.
• Referral bonus program.
• Opportunities for growth and advancement.
• A primarily remote work environment with flexibility.