Resident Experience Manager - The Townhomes at Newtown Crossing

Job Responsibilities

• Supervise entire office team and all community assistants, providing leadership that translates to an exceptional resident experience – from prospective resident to lease renewal – by overseeing all leasing, marketing, and administrative operations for property.
• Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives and to create a positive, engaging workplace for team.
• Conduct performance evaluations of direct reports and performance discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts at property are at company standard. Serve as lease executor if applicable.
• Direct team’s marketing efforts, ensuring successful events and programs; ensure website is being regularly audited for accuracy and visual standards.
• Manage the process to assist with collecting resident feedback and survey results, as well as creating action plans for improvement.
• Manage property’s administrative needs, including scheduling, payroll, deposits/invoices, package management, incident reports, posting requirements, and contracts.
• Partner closely with Service Manager to ensure property is consistently well-maintained and meets curb appeal standards.
• Work closely with Service Manager to own property financials, including purchasing and performance to budget.
• Ensure consistent and ongoing communication with University partners.
• Represent ACC as property leader at resident functions and marketing events.
• Exercise discretion in overseeing all resident communication, including events and notices.
• Responsible for rent collection and eviction processes in partnership with centralized services as needed.
• Effectively resolve resident conflicts and disputes.
• Maintain key control oversight, including key box access.
• Other duties as assigned by manager.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education/Experience: 2 years’ of leadership experience in student or multi-family housing, or similar industry Bachelor’s degree in business or relevant field preferred
• Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills
• Strong communication and collaboration skills
• Demonstrated leadership skills