Resident Experience Manager

Key Responsibilities

• Conduct sales and leasing activities to meet revenue and occupancy targets.
• Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates.
• Utilize CRM and leasing software to track follow up and applicant progress.
• Lead and support the guest service team by providing guidance, delegating tasks, and ensuring performance standards are met to achieve occupancy goals.
• Engage with prospects and residents to ensure their satisfaction.
• Provide timely responses to prospects, residents and internal stakeholder inquiries and concerns.
• Identify opportunities for process improvement and offer innovative solutions.
• Stay updated on industry trends and best practices for continuous improvement.
• Ensure resident satisfaction in efforts to achieve the highest level of overall retention each month.

Qualifications & Abilities

• Two or more years of property management experience required.
• Detail-oriented with excellent organizational and time management skills.
• High School diploma or equivalent.
• Ability to quickly learn new software systems, understand data as it relates to the goals, and communicate outcomes.
• Previous experience in leasing, sales, customer service, or related field preferred.
• Strong interpersonal and communication skills, including the ability to engage effectively with diverse individuals.
• Ability to physically access all community areas.
• Valid driver’s license for property operations and local travel (if required).

Physical Requirements

• Frequently required to sit, stand, walk, bend, kneel, stoop, and reach while performing daily duties.
• Ability to move throughout the property, including leasing offices, model units, residential buildings, and outdoor common areas.
• Ability to climb stairs and navigate multi-story buildings as required.
• Ability to lift, carry, push, or pull up to 25 pounds occasionally (e.g., marketing materials, signage, office supplies).
• Ability to operate standard office equipment including computers, phones, printers, and mobile devices.
• Ability to communicate effectively in person, over the phone, and via electronic communication.
• Visual and auditory ability sufficient to observe surroundings, read documents, and interact with residents, prospects, and team members.

Work Conditions

• Primarily works in a leasing office environment, with regular time spent indoors and outdoors throughout the community.
• May be exposed to varying weather conditions (heat, rain, humidity) while conducting property tours or attending on-site activities.
• Work schedule may include weekends, evenings, and occasional holidays based on business needs and occupancy goals.
• Fast-paced, customer-focused environment with frequent interaction with residents, prospects, vendors, and internal stakeholders.
• Expected to maintain a professional appearance and demeanor while representing the community and brand.
• Local travel within the community or to nearby properties may be required.