Resident Engineer

About the role

The Resident Engineer position at KNAPP involves providing comprehensive maintenance support for automated storage and retrieval systems and storage/picking systems installed at customer sites. This includes investigating and rectifying electro-mechanical faults, establishing and calibrating automation equipment, and performing system testing and analysis.

Responsibilities

• Investigate and rectify electro-mechanical faults and provide preventative measures for proper operation of equipment based on design specifications
• Establish and calibrate automation equipment, and analyze the results of precision testing
• Engineer equipment modifications and designs to complete troubleshooting of PLC-based machinery and highly automated robotics equipment and control systems
• Respond to emergency calls by Customer
• Handle set up and calibration of precision automation equipment
• Create strong effective working relationships with Customer and their operational agents to enable Knapp to provide superior service
• Maintain quality of service by ensuring effective communication with customers
• Execute site quality procedures, safety procedures, and any statutory procedures
• Participate in regular meetings to discuss activities and progress
• Ensure that reports are well written and legible
• Log all spare parts usage issues appropriately and promptly with the Knapp Spare Parts team
• Maintain proper care and maintenance of the tooling and equipment
• Ensure that all time sheets and documents are accurate and legible; to be submitted to Knapp on biweekly basis for approval

Requirements

• Experience in mechanical strip-down/re-assembly, basic field wiring, machine calibration and system testing
• Ability to work against a timeframe to complete reactive repairs
• Interact with on-site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner
• Show hands-on ownership of issues to achieve a quick time resolution
• Able to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments
• Strong attention to detail and exceptional follow-up skills
• Excellent communication and customer service skills with both internal and external Customers
• Computer literate with basic Microsoft Office skills
• Willingness to learn and adapt to changing role requirements
• Talent and commitment to provide a unique interpretation or analysis of our systems to customers
• Strong problem-solving capabilities
• Process-oriented mentality
• Network equipment interfaces, a plus
• Hands-on experience and a team player committed to improving processes
• Experience in reducing costs through processes and efficiencies

Qualifications

• Bachelor's degree preferably in Electrical Engineering, Mechanical Engineering, Automation or related field
• 3+ years direct experience preferred
• 3+ years demonstrated experience in providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic and hydraulic systems including the utilization of 480vac, 240vac, 120vac, and 48vdc, 24vdc, VFDs, and PLCs (Siemens preferred)
• 3+ years experience in equipment maintenance, modifications and design preferred
• Theoretical and operational experience in the repair, troubleshooting and maintenance of PLC-based machinery, highly automated and robotic equipment and control systems

Skills

• Strong attention to detail and exceptional follow-up skills
• Excellent communication and customer service skills
• Computer literate with basic Microsoft Office skills
• Willingness to learn and adapt to changing role requirements
• Talent and commitment to provide a unique interpretation or analysis of our systems to customers
• Strong problem-solving capabilities
• Process-oriented mentality
• Hands-on experience and a team player committed to improving processes
• Experience in reducing costs through processes and efficiencies

Benefits

• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance

Pay

Industry competitive compensation

Schedule

Flexible schedule to accommodate travel and customer needs