RESIDENT DISTRICT MANAGER - NORTHEASTERN UNIVERSITY

Chartwells Higher Education is re-inventing the on-campus dining experience at over 300 colleges and universities, investing in high-tech, food-infused social spaces to foster meaningful relationships and prepare students for success.

About the role

As Resident District Manager (RDM), you will manage a large multi-unit higher education dining account at Northeastern University in Boston. You will lead the team, drive operational and financial goals, and maintain strong client relationships in a dynamic environment.

Responsibilities

• Lead, manage, and inspire a diverse team to provide top-notch service to clients, students, and the community.
• Drive team development to build strong client relationships and achieve key performance indicators (profitability, safety, employee engagement, etc.).
• Participate in district leadership discussions to share best practices, mitigate risks, champion diversity, and build community.
• Weigh decisions for risk/reward and short/long-term implications while gathering team input.
• Foster a culture of transparency, understanding, education, safety, and accountability.
• Serve as the brand ambassador at key client and community events.
• Ensure client needs are met or exceeded, retain the account, identify cross-sell opportunities, and assist in the rebid process.
• Support operational areas including safety, marketing, nutrition, and culinary.
• Ensure adherence to local, state, federal, and company policies, conducting unit audits for compliance (e.g., food storage, sanitation).
• Maintain compliance with USDA regulations for meal and retail programs, completing required reporting on time.
• Champion team development through performance evaluations and succession planning.
• Own financial results, ensuring accuracy in reporting, forecasting, and budgeting.
• Ensure consistent and fair administration of all policies and procedures.

Requirements

• Bachelor’s degree and minimum of three (3) years of management experience, preferably in foodservice, hospitality, or related fields.
• Well-versed in all aspects of foodservice management with a proven track record of success.
• Proven leadership in business and team management, with strong customer service and financial acumen.
• Demonstrated initiative, critical thinking, ownership, communication, multitasking, prioritization, and organization skills.
• Champion of inclusion, proactive, positive, professional, and resilient.
• Excellent computer skills, including proficiency with Microsoft Office suite and POS software.
• Occasional travel required.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and AD&D.
• Disability insurance.
• Retirement plan.
• Paid time off and holiday time off (varies by site/state).
• Associate shopping program.
• Health and wellness programs.
• Discount marketplace.
• Identity theft protection.
• Pet insurance.
• Commuter benefits.
• Employee assistance program.
• Flexible spending accounts (FSAs).
• Paid parental leave and personal leave.
• Eligibility for additional paid/unpaid time off benefits per federal, state, and local laws.

Pay

$135,000 - $145,000 per year, plus bonus potential.