Resident Director at University of Maryland

Duties And Responsibilities

• Lives on-site and participates in the duty-response rotation to include Discovery House, South Campus Commons, and The Courtyards at University of Maryland.
• Be visible and accessible to residents, role modeling responsible behavior and personal integrity.
• Individually interact and engage with students.
• Serve as a resource and referral agent for residents through personal interaction.
• Meet with students involving student conduct issues.
• Promote a safe and inclusive environment for all residents and address any concerns in a timely and effective manner.
• Effectively respond to and manage emergency and/or crisis situations.
• Facilitate/lead mediations between roommates.
• Directly oversee a vibrant RA programming model to engage the community.
• Directly oversee health and safety inspections and resident follow up.
• Participate in fire drills and oversee resident follow up.
• Utilizes Star Rez, Entrata, and other database systems to ensure accurate record keeping of student information.
• Support and assist in the implementation large scale efforts including move-in, turn, move-out, tours, information sessions, and open leasing.
• Aid in social media, website, and publication content creation.
• Assist with budget oversight related to RA staff and programming.
• Walk-through community on a regular basis for cleanliness and facilities needs.
• Provide a weekly report to the Assistant Director-Resident Life.
• Assist the Assistant Director-Resident Life and Associate Director-Resident Experience with other duties/projects as assigned.

Qualifications

• Bachelor’s Degree required. Master’s Degree preferred.
• 1-2 years of Residence Life experience.
• Experience working with on-campus student populations.
• Must have comfort and confidence in managing confidential crisis issues.
• Possess effective skills in customer service, group facilitation, leadership, and organization.
• Strong communication and interpersonal skills with the ability to collaborate effectively with students, staff, and campus partners.
• Proficiency with Microsoft Office and student housing management software.
• Ability to operate standard office equipment (e.g., copier, computer, telephone).
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and competing priorities in a dynamic environment.
• Ability to live on-site and participate on on-call duty rotation.
• Ability to move/lift up to 35 pounds.

Company Information

Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university.

Benefits

Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.