Resident Director

About the role

Renewal leasing is a discipline of its own, and this role at PeakMade Real Estate in Springfield, Missouri leans on it hard. The Resident Director position lives at the intersection of sales technique, relationship management, and operational coordination. If your leasing background has sharpened your instincts around retention strategy and renewal timing, this is where those skills get a real workout.

Renewal leasing skill set

• Read leasing data to identify where momentum is slipping and adjust approach before occupancy takes a hit
• Work directly with the Property Manager and Regional Manager to set renewal goals and build plans to hit them
• Pull accurate reports in Entrata, spot gaps, and communicate findings to leadership
• Build relationships with university contacts, run guarantor events, and mentor leasing staff through the full leasing cycle from prospect call to signed renewal

Responsibilities

• Lead the property's renewal leasing program and track progress against budgeted occupancy targets
• Coordinate with the Property Manager to monitor leasing activity and support areas showing weakness
• Oversee internet lead response, prospect calls, and property tours conducted by the leasing team
• Assist residents and guarantors through renewal paperwork, move-in, move-out, and lease takeover processes
• Plan and execute renewal parties, guarantor events, and team competitions to drive retention
• Audit lease and renewal files alongside the Leasing Manager for compliance and bonus submission accuracy
• Conduct weekly team meetings, deliver training sessions, and manage staff scheduling
• Participate in property inspections and contribute to upkeep of office and common areas
• Build and maintain relationships with local universities and community organizations

What makes this role specific to PeakMade

PeakMade operates across off-campus student housing, conventional multifamily, and build-to-rent communities nationwide, with its home office in Atlanta. The Springfield property fits within a portfolio managed with an emphasis on branding consistency and structured programs, so the Resident Director here isn't reinventing the playbook. You're executing it well and finding the local angles that improve retention on your specific asset.

Benefits

• Potential monthly commission
• Housing discount
• Paid parental leave
• 401(k) match

Requirements

• One to two years of multifamily or student housing leasing experience
• Preference for candidates who have sat in a Leasing Manager seat and know what it takes to run a team through a full lease-up cycle