Resident Counselor, Adults (Night Shift)

About the Role

Assist consumers with on-site problem solving, development and implementation of plans to meet immediate and/or long-term needs while in emergency psychiatric services.

Schedule

7PM-7AM: Sunday, Monday, Tuesday

Responsibilities

• Actively engage consumers during his/her stay to effectively intervene and problem-solve during a crisis episode.
• Maintain continuous and consistent contact with consumers while admitted to Treatment programs.
• Complete all required paperwork by the end of each shift.
• When appropriate, advocate for consumer's needs: (a) Social Security benefits, representative payee, financial assistance; (b) TennCare; (c) Food Stamps; (d) Housing; (e) Set appropriate appointments, i.e., psychiatric, medical, dental, therapy; (f) Assist consumer in referrals to alcohol and other drug treatment, and (g) Transportation.
• Assist consumers in understanding their psychiatric diagnosis and medication.
• Communicate with and support consumers during his/her crisis episode to seek resolution to his/her crisis and reintegrate into his/her primary support systems.
• Maintain a safe therapeutic environment free of sharps and other potentially harmful objects.
• Search personal belongings of each consumer entering Treatment programs.
• Discuss precipitating events and possible alternatives with each consumer.
• Monitor consumer's behavior, level of cooperation, and ability to remain safe while in Treatment programs.
• Assist consumer with finding community resources.
• Facilitate consumer groups as needed.
• Complete regular safety checks on each consumer.
• Use de-escalation skills with consumers to avoid any potential problems.
• Provide consumers with needed supplies (food, toiletries, etc).
• Participate in cross-training in all EPS Treatment programs.
• Work collaboratively with MCRT staff.
• Make Customer Service a priority with internal and external customers.
• Communicate effectively with staff, supervisors, and consumers.
• Demonstrate proficiency in taking vital signs.
• Assist nursing with UDS, obtaining and interpretation.
• Assists with organizing supplies as needed.
• Maintain flexibility in the workplace.
• Attend team meetings, supervision, and training as required.
• Reports all maintenance/facility issues to Supervisor.
• Follow Universal Precautions policies and procedures.

Requirements

• Bachelor's degree in health-related field of counseling, psychology, or social work preferred
• Bachelor's degree in a non-health related field will be considered
• Or at least 5 years of experience in a health-related setting
• Valid Tennessee Driver's License
• Acceptable Motor Vehicle Report (MVR)
• Acceptable Criminal Background Investigation

Qualifications

• Internal and external customer service indicative of mutual respect and trust
• Effective written and verbal communication
• Ability to prioritize, remain calm and focused when dealing with consumer crisis
• Remain flexible and demonstrate positive attitude to respond to changing needs

Physical Demands and Work Environment

While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The noise level in the work environment is usually moderate.

Benefits

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts

This response is AI-generated, for reference only.