Resident Coordinator (Full-Time) Overnight

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma-informed, low barrier programs that support young people in exiting the streets and achieving stability. Our robust continuum of care includes street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs. SPY is a unique social impact agency that values community collaboration and a deep commitment to the wellbeing of youth.

About the Role

The Resident Coordinator will work out of the Pico-Union Transitional Housing Program serving transitional age youth (TAY) experiencing housing instability. This role will be responsible for general oversight of the property, cleanliness, safety, crisis responses, and conflict management. They will build relationships with residents, enforce house rules, provide crisis response and conflict resolution, and communicate emerging issues while working closely with case managers.

Responsibilities

• Daily house and property inspection to maintain curb appeal and resident safety
• Maintain adequate inventory and storage of program supplies, including snacks, materials for activities, cleaning supplies, laundry soaps, office supplies, etc.
• Assist with program intakes and exits, including preparing intake packets, files, the youth’s living space, and supporting coordination
• Coordinate and ensure meal support in the program (e.g., food pantry donations)
• Report all issues concerning resident health and safety, maintenance, or other areas of concern to appropriate managers/point persons within SPY’s Maintenance Department in a timely manner and track outcomes
• Interact with and build relationships with program residents, demonstrating the ability to support resident success, solve problems, enforce house rules, and provide crisis response and conflict resolution with and among residents
• Communicate emerging and outstanding issues to the Housing Programs Manager in a timely manner; work closely with case managers to resolve issues
• Coordinate volunteers providing services on site
• Create and make available resource lists and other information to support residents in accessing needed amenities in the neighborhood
• In coordination with SPY program team members, coordinate and implement on-site educational, life skills, and healing arts programs, offered by staff, community partners, or other volunteers
• Assist in the preparation of required program reports
• Drive SPY vehicles to transport residents to services and community activities
• Work within established legal and ethical guidelines
• Ability to work nights/weekends
• Other duties as assigned to support the mission of the organization

Requirements

• Bachelor’s degree in social work, psychology, or any related field is preferred. Related work or lived experience will be strongly considered in place of or in addition to a degree
• 2+ years of experience providing direct services to high-risk transition age youth is preferred
• Working knowledge of child and adolescent social, emotional, and cognitive development, trauma-informed care, and harm reduction service model is preferred
• A commitment to and passion for the mission, vision, values, and culture of SPY
• A self-starter who is prepared to drive innovative solutions within the organization
• Must possess great communication and organizational skills
• An ability to work in a fast-paced environment that requires effective collaboration with a variety of organizations and individuals
• A valid California driver’s license, auto insurance, and the ability to transport clients seeking housing and other services are required
• Bilingual Spanish/English a plus
• Subject to criminal and driving background checks
• Proficient in Microsoft Office and Google Drive

Work Environment and Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Changes in the environment, such as the office or outdoors
• Physical effort/lifting - up to 15-20 pounds at times

Special Conditions

• Mandated Reporting Requirements: All SPY employees are mandated reporters and are legally required to report any reasonable suspicion of child, elder, or dependent adult abuse or neglect
• COVID-19 Vaccination Requirements: Effective August 9, 2021, the State Health Officer has mandated that all workers, paid or unpaid, in homeless services organizations must provide proof of vaccination. If eligible for a booster shot, proof of booster is also required
• Driver Positions: Applicants are required to provide a copy of their driving record from the Department of Motor Vehicles, along with a copy of their valid driver’s license and proof of insurance. Job offers are contingent upon a satisfactory driving record. For driver positions, driving is an essential job function and cannot be reasonably accommodated; employment may be discontinued

Benefits

Safe Place for Youth offers a competitive benefit package including comprehensive health coverage, 403b with agency contribution, and ample paid time off. We also offer unique perks including professional development opportunities that are tailored to your individual career growth.

All staff members will be considered introductory employees for the first three months of employment and will not be considered regular employees until the conclusion of this period.