Resident Care Team Member

What Will You Do?

• Schedules, monitors, and performs resident living experience in all communal spaces, interior private resident suites and curb appeal ensuring it meets brand high-quality expectations.
• Identifies opportunities to enhance sub-par quality areas to provide an elevated living experience.
• Assists daily in operations of functional technology, high-quality intake of building fluids, communal areas, esthetics of interior suites, exterior esthetics of the building.
• Ensures resident care requests are responded to promptly and professionally.
• Ensures residential suites meet brand standards in a timely and efficient manner, as well as determining protocol is followed through to completion.
• Provides excellent customer service to prospective and current residents and promotes a high-quality living experience for all residents.
• Provides on-call customer service when designated and assists in emergency resident care opportunities, when required.
• Proactive in building and curb appeal resident care needs to ensure safety and alerts team members of opportunities to improve the building experience.
• Aids Resident Care Supervisor with scheduling and communicating with solution providers.
• Aids Resident Care Supervisor with obtaining proposals from solution providers, as well as overseeing the tasks of solution providers to completion.
• Aids with procuring resident care supplies for the property while staying within the financial goals.
• Accurately prepares and submits property invoices in accordance with established financial goals.
• Communicates with Resident Care Supervisor regarding the overall resident care function of the property.

What You Bring

• A high school diploma/GED and completion of a craft apprenticeship in resident care, or an equivalent number of years of education and productive resident care experience.
• An associate degree in functional technology, or industrial resident care experience a plus.
• Four or more years of customer service experience; strong in suite care, functional building technology skill.
• Must be highly motivated and able to work independently.

About The Company

Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

How To Apply

Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.