Resident Care Coordinator – Senior Living

About Us

Red Cell Partners is an incubation firm building and investing in rapidly scalable technology-led companies that are bringing revolutionary advancements to market in three distinct practice areas: healthcare, cyber, and national security. United by a shared sense of duty and deep belief in the power of innovation, Red Cell is developing powerful tools and solutions to address our Nation’s most pressing problems.

About Savoy Life

Savoy Life is a technology-enabled healthcare services startup focused on making healthcare work for seniors and their caregivers. We exist because the senior population is exploding, medical spend is already out of control, and poorly coordinated care is wasting tens of billions of dollars every year. At the same time, the two resources we need most to address this problem - caregivers and primary care providers - are stretched thinner than ever. Savoy aims to make aging better by restoring agency to seniors and integrating caregiving into the heart of healthcare to allow seniors to spend more quality days at home - and fewer days in the hospital.

Position Overview

Savoy Life is seeking a dedicated Resident Care Coordinator (RCC) to provide clinical and operations support to seniors in and around Lewiston / Moscow, ID & Pullman, WA. The Resident Care Coordinator will work closely with an assigned Savoy Life RN as well as well as a Savoy provider to provide healthcare to seniors in various settings including senior living (assisted living, independent living, memory care units) as well as individual homes with potential for other settings as well (such as adult family homes).

Key Responsibilities

• Care Delivery Back Office Support
• Schedule various patient visits in the EHR to optimize the RN and APP’s time while coordinating with patient and caregiver needs
• Answer inbound calls, text messages, and voicemails in a professional and timely manner
• Monitor and manage inbound and outbound faxes
• Enter data, scan files, and print files as needed to support patient care and maintain updated historical records in the EHR in an organized and timely manner
• Identify and manage health plan insurance for residents
• Care Coordination Support
• Support the RN and Advance Practice Provider (APP) by coordinating patient care to drive patient outcomes
• Work with the local Savoy team to collaborate with other community resources that aid in Savoy’s goals of supporting patient care
• Manage facilitated telehealth visits with Savoy’s virtual provider via a tablet
• Support the ongoing care with direct RCC-led resident visits
• Manage communications and foster positive relationships with patients as well as others involved including caregivers, families, primary care providers, specialists, pharmacies, and senior living community staff
• Drive engagement with eligible residents, POAs, and families through education on Savoy’s offering to get consent forms signed

Qualifications

• High School Diploma / GED (or higher)
• 2+ years of experience in healthcare with a focus on care coordination and healthcare administrative support
• Medical Assistant, Patient Care Technician, or equivalent certification preferred, otherwise 5+ years of healthcare experience
• Experience in geriatric care or senior living community is highly desirable
• Must possess a valid and current driver's license & be comfortable driving around to different senior home settings including senior living communities as well as individual homes and beyond
• Excellent electronic medical record (EMR) documentation skills and general comfort leveraging various technologies to support day to day work
• Able to juggle many tasks and switch between visiting with residents and coordinating behind the scenes
• Purpose-driven with a positive attitude to contribute towards a strong culture and passionate about improving senior living
• Flexibility to adapt to a dynamic and growing startup organization as the role and company evolve

Benefits

• 100% employer paid, comprehensive health care including medical, dental, and vision for you and your family
• Paid maternity and paternity for 14 weeks at employees' normal pay
• Unlimited PTO, with management approval
• Opportunities for professional development and continued learning
• Optional 401K, FSA, and equity incentives available
• Mental health benefits are available through Tara Mind
• Cost effective GLP-1 solutions available through Crux

Pay

Hourly Rate: $20 - $25

Schedule

Full-time