Resident Automation Technician Team Lead (M/F/D)*

About the role

Support the customer on all automation-related topics and supervise the day-to-day operations of a TGW resident technician team stationed at one of TGW’s customer facilities. Act as a key liaison between the customer and TGW on automation and personnel matters. This position is onsite at our customer facility in Kernersville, NC.

Responsibilities

• Serve as the point person between the supported facility and assigned Lifetime Services team for automation and personnel-related topics.
• Assist with onsite responsibilities such as managing incidents, identifying training needs, coordinating shift work, approving timecards, responding to time-off requests, attending customer meetings, and other tasks as directed.
• Coordinate work orders and oversee maintenance activities pertaining to the automated equipment onsite, including conveyors, cranes, shuttles, scale checks, and carton-opening systems.
• Provide hands-on assistance with maintenance activities, lead efforts to troubleshoot and resolve issues requiring in-depth technical knowledge, and communicate maintenance activities to the customer as needed.
• Resolve customer equipment issues as quickly and practically as possible. Perform root cause analyses and drive issues to resolution.
• Monitor and maintain the site spare parts inventory, and/or work closely with the customer to maintain inventory upon request.

Requirements

• Associate degree or Technical Certificate in Controls Engineering, Mechatronics, Industrial Maintenance, Electrical Engineering, or related field, or equivalent experience.
• Several years of demonstrated experience maintaining, troubleshooting, and repairing equipment in industrial, warehousing/distribution, or related environments.
• Demonstrated knowledge of electromechanical troubleshooting and repair of material-handling conveyors, AS/RS, and shuttle systems.
• Previous experience holding formal or informal leadership roles.
• Demonstrated leadership ability and experience handling high-stress scenarios requiring advanced interpersonal skills and conflict resolution skills.
• See full job description for additional physical requirements.

Schedule

Monday - Friday, 2:30 PM - 11:30 PM

Benefits

• Full medical, dental, and vision benefits
• 401K with company match
• Tuition reimbursement
• Competitive pay with PTO package offerings
• Safety shoe, protective eyewear, and fitness reimbursement