Resident Assistant- Hornet Commons (Student Living)

About the role

Greystar is a leading real estate platform managing and operating over $300 billion of real estate in more than 265 markets globally. The Resident Assistant at Hornet Commons is part of the Student Living team.

Responsibilities

• Performs administrative tasks for the leasing office including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials.
• Assists with sales and leasing activities by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
• Assists with the lease preparation process by generating all required lease paperwork and organizing resident lease files.
• Assists with move in and move out process for residents; commits to working move-in and move-outs with the understanding that these events, along with “turn”, are mandatory work dates. Any time off during these dates will be considered an exception and must be requested and approved in writing by the Community Manager well in advance.
• Answers incoming calls and sets appointments for prospects to tour the property.
• Performs on-campus marketing outreach to generate Community awareness and qualified traffic.
• Schedules and conducts resident visits as directed and distributes notices such as flyers, newsletters, resident surveys, and late notices.
• Acts as an after-hours liaison between residents and property management; responds to after-hours emergencies within a required period of time. At least one on-call shift per week is expected; however, the schedule is determined at the site level.
• Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

Requirements

The hourly range for this position is $16.90 - $17.50. Additional compensation includes participation in a quarterly or annual bonus program based on individual and company performance, and eligibility for a 401(k) with Company Match and Employee Assistance Program.

Qualifications

High school diploma or equivalent is required. Previous experience in a customer service or administrative role is preferred.

Skills

Excellent communication and interpersonal skills, ability to multitask, strong organizational skills, and proficiency in Microsoft Office applications are essential.

Benefits

Benefits offered for part-time team members include a 401(k) with Company Match, Employee Assistance Program, and paid sick time.

Pay

The hourly rate for this position is $16.90 - $17.50.

Schedule

This is a part-time position with a flexible schedule determined at the site level.