Resident Assistant for RCU

Responsibilities

• Basic Needs Assistance: Ensure residents have dignified access to meals, hygiene supplies, and clean bedding.
• Care Coordination: Communicate effectively with the resident’s clinical care team to ensure continuity of care.
• Daily Living Support: Provide minimal assistance with Activities of Daily Living (ADLs) and encourage participation in Mission programs.
• Conflict Resolution: Monitor resident behavior proactively, addressing and diffusing conflicts with tact and diplomacy.
• Safety Oversight: Collaborate with Security to maintain a safe environment; conduct regular rounds and safety checks/searches as required.
• Rule Enforcement: Firmly and fairly enforce RCU rules and regulations to maintain order.
• Emergency Response: Act as a first responder to emergencies and crisis situations, utilizing de-escalation techniques to support residents in emotional distress.
• Protocol Adherence: Contact emergency services when necessary and follow all established safety and health protocols.
• Routine Operations: Facilitate RCU procedures for arriving and departing residents.
• Medical Monitoring: Accurately monitor and document medication intake and health observations.
• Environment Maintenance: Report vacated units and prepare them for new residents (cleaning and furniture setup); assist with supply and donation distribution.
• Reporting: Maintain precise records of occupancy and complete detailed shift reports.
• Crisis Intervention: Respond to and de-escalate crisis situations; provide support to residents experiencing emotional distress or other crises.
• Contact Emergency Services: As needed, contact emergency services and follow all established safety and health protocols.

Qualifications

• Education and Experience: High School diploma or GED required. Experience working with vulnerable populations is a plus.
• Current or prior registration as a certified nurse assistant, home health aide, or personal care aide.
• One year experience in the provision of services to people experiencing homelessness or adults residing in a facility subject to license and oversight by the Department, OPWDD, OMH, or OASIS. This could include peer support personnel or community health workers.
• Crisis Management: Ability to remain calm, composed, and decisive in high-pressure or stressful situations.
• Interpersonal Excellence: Strong verbal and written communication skills with the ability to engage diverse populations with dignity and respect.
• Boundary Management: Proven ability to show deep empathy and compassion for those experiencing homelessness while firmly enforcing rules and maintaining professional boundaries.
• Operational Reliability: Ability to work independently with minimal supervision while remaining a collaborative and supportive team member.
• Technical Proficiency: Basic computer literacy (email, documentation, and data entry) and a strict adherence to written instructions and safety procedures.
• Health & Compliance: Willingness to comply with all organizational policies regarding communicable disease screening and mandatory immunization requirements.

Benefits

• Competitive pay starting at $17.00 per hour, with a 50 shift differential for 2nd shift and a 1.00 shift differential for 3rd shift.
• Comprehensive benefits package including medical coverage with a single-high premium paid in full by the employer, a Health Savings Account (HSA), vision coverage, employer-paid life insurance, and supplemental insurance options.
• A workplace where faith inspires action, service is a calling, and every team member plays a role in restoring hope.