Resident Assistant

About the role

Utah Nonprofit Housing Corporation (UNPHC) is the state’s largest nonprofit provider of affordable housing. We’re seeking a Resident Assistant (RA) to serve as an on-site presence at select residential properties. This unique role is ideal for someone responsible and community-oriented who is looking to contribute to housing stability while living on-site.

The RA provides after-hours (5:00 PM–7:00 AM) support in the event of emergencies, monitors safety and security, and ensures residents feel safe, heard, and supported during nights, weekends, and holidays.

Responsibilities

• After-Hours Emergency Response
  • Respond to urgent resident needs including medical pull-cord alarms and lockouts.
  • Contact emergency services, on-call staff, or management as needed.
  • Document all incidents and submit reports to the Property Manager.
• Security and Safety Monitoring
  • Conduct regular rounds of the building and grounds.
  • Check doors, parking areas, and monitor for unauthorized activity or violations.
  • Report safety concerns, suspicious activity, or maintenance needs promptly.
• Maintenance Support
  • Coordinate after-hours entry or elevator assistance during move-ins/outs.
  • Provide light support with common area cleanliness and set-up as requested.
  • Assist with vendor deliveries or access under special arrangements.
• General Resident Support
  • Be a positive presence in the community.
  • Distribute notices or communications from management.
  • Maintain resident confidentiality and uphold all house rules.

Requirements

• A strong sense of responsibility, calm under pressure, and good judgment.
• Ability to respond promptly and appropriately to emergencies.
• Good written communication for incident documentation.
• Familiarity with property safety, building systems, or resident services is a plus.
• Willingness to live on-site (housing benefit provided).
• Ability to respectfully enforce community guidelines and engage with a diverse resident population.

Working Conditions & Benefits

• Part-time, on-site role with housing benefit.
• Flexible structure – may be shared between a couple living on-site.
• Some light physical activity (walking building, lifting small items, etc.).
• Training provided; backup coverage available for time off.
• Exposure to emotionally sensitive situations (e.g., medical issues, aging residents).