Resident Assistant

Position Details

Hiring Immediately
Benefits Available
Emergency Family Shelter
The Salvation Army of the Syracuse Area

Resident Assistant Responsibilities

• Supervise shelter residents and ensure compliance with program policies while providing guidance and support.
• Provide crisis intervention, conflict resolution, and supportive counseling as needed.
• Welcome new families, complete intakes, and assist with meeting immediate basic needs.
• Support Case Managers by encouraging residents' progress toward individual service plans and independent living goals.
• Maintain accurate documentation, case notes, HMIS data entry, shift logs, and other required records.
• Complete daily operational tasks, answer phones, provide referrals, and communicate maintenance or safety concerns.
• Monitor facility safety systems, maintain house operations, and respond appropriately to emergencies.
• Attend required trainings and staff meetings, assist with training new employees, and perform other duties as assigned.

Qualifications

• A high school diploma or GED.
• Up to two years of experience in human services.
• A related associate's degree with one year of experience preferred.
• Prior experience working with individuals experiencing homelessness is preferred.
• Knowledge of social service resources in the local community.
• Experience working in an office environment with clerical skills including phone etiquette, filing, computer skills, and the ability to manage several tasks and projects.