Resident Assistant

Responsibilities

• Provide a supportive and respectful presence for shelter residents.
• Aid residents with basic needs, such as access to meals, hygiene supplies, and bedding.
• Maintain order and address conflicts or issues that arise.
• Incentivize residents to engage in shelter programs and activities.
• Collaborate with Security to ensure the safety and security of the shelter facility and residents.
• Enforce shelter rules and regulations.
• Conduct regular rounds of the shelter to ensure safety and security.
• Carry out safety checks and searches as necessary.
• Assist with shelter intake and discharge procedures.
• Maintain accurate records of resident occupancy and shelter activities.
• Help keep the shelter environment clean and organized, including sanitizing sleeping areas, moving furniture, sanitizing walls, floors, and ledges, and swapping mattresses as needed.
• Prepare vacated units for new residents by cleaning bathrooms, shampooing carpets, cleaning kitchen areas, setting up furniture, and assisting with moving items down to the 1st floor.
• Perform nightly ES laundry, clean the welcome center, clean staff bathrooms, restock storage room shelves, and assist with building chores.
• Accurately monitor and document medication intake and any observations.
• Complete shift reports.
• Respond to and de-escalate crisis situations.
• Contact emergency services as needed.

Qualifications

• A high school diploma or GED is required.
• Experience working with vulnerable populations is a plus.
• Strong interpersonal and communication skills.
• Ability to remain calm and composed in stressful situations.
• Ability to enforce rules and maintain boundaries.
• Empathy and compassion for individuals experiencing homelessness.
• Basic computer skills.
• Ability to follow instructions and procedures.