Resident Assistant and Food Service Aide

About the role

Leader Dogs for the Blind, an international organization based in Rochester Hills, Michigan, has been empowering individuals who are blind or low vision for over 85 years. We provide comprehensive guide dog services and orientation and mobility training, equipping individuals with lifelong skills for safe and independent daily travel. Our life-changing work is provided free of charge, and we are 100% philanthropically funded. Our mission is driven by 190 dedicated team members and more than 1,400 volunteers who advocate alongside our clients to create a more equitable world.

Why work here

• 401k with employer match
• Annual merit-based pay increases
• Dog friendly office

Responsibilities

• Manages all operational aspects of a front desk process to ensure prompt response when clients require ordinary or emergency assistance.
• Responsible for safety and emergency management, taking appropriate action to protect the health, safety, and rights of clients, and referring non-emergent issues appropriately.
• Provides for ordinary client needs, including replacing lost items, personal shopping, running errands, helping with correspondence, and receiving or mailing items.
• Assists with local reservations and travel arrangements, including directions and programming GPS units with appropriate guidance to local destinations.
• Answers client calls professionally and sources solutions to appropriate responsible parties.
• Assists with minor dog-related issues in class.
• Assists new clients in their orientation to the Residence and campus area.
• Conducts various administrative tasks to support department operations as directed, including special projects using desktop tools such as MS Word and Excel.
• Assists the Food Services Department as needed, serving meals, maintaining food safety regulations and standards, and maintaining food service areas.
• Provides kitchen area assistance in stocking, washing dishes, etc.
• Provides quality customer service while serving meals to clients in class.
• Performs other duties as assigned.