Resident Advocate

Position Summary

Provide oversight to shelter guests and complete necessary paperwork, attend to the immediate needs of the guests, and encourage a safe and harmonious shelter atmosphere.

Essential Responsibilities

• Aid in menu planning.
• Serve as supervisor of common areas, dorms, lounges, clothing closet, and laundry room.
• De-escalate conflicts and manage crises as necessary, demonstrating excellent verbal and written communication.
• Conduct daily resident/security checks on guests, rooms, and exterior of the building.
• Engage in general office duties such as answering the phone, filing, typing, record keeping, and recording shift summaries.
• Attend all trainings and staff meetings as directed.
• Participate in cleaning and janitorial work, including laundry as needed.
• Clear dryer vents of dust and lint.
• Assist with deep cleaning tasks, including the kitchen, dining room, office, and laundry room.
• In the absence of a cook, perform kitchen duties.
• Stay on duty until a replacement arrives.
• Perform other duties as assigned.

Qualifications

• High School Diploma / GED, or any equivalent combination of training and experience.
• Current valid driver’s license and successful completion of the Salvation Army Motor Vehicle Record check (MVR).
• Completion of Safe From Harm training, and maintaining current certification as needed.

Skills, Knowledge & Abilities

• Maintain client confidentiality.
• Proficiency in Microsoft Office 365.
• Knowledge of TEAMS and SharePoint.