Resident Advocate 3-11 M-F

About the role

The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence. As a Resident Advocate, you will play a vital part in creating a safe and supportive environment for survivors of family violence as they begin rebuilding their lives.

By ensuring the shelter remains secure, welcoming, and well-maintained, you help restore a sense of stability and dignity for each resident. Through compassionate support, active listening, and collaboration with the program team, you will not only ensure client safety but also empower individuals to move forward with confidence and hope.

Responsibilities

• Provides emotional support to residential clients by demonstrating sensitivity and support to those in crisis through active listening and comforting words in a non-judgmental manner.
• Collaborate with Case Managers, supervisor, and designated staff on service updates or needs for clients through documentation, email, and/or verbal communication.
• Intervenes in crisis situations, is intentional in words and action, by using approved de-escalation and crisis intervention methods that promote the safety of all residents.
• Provides timely communication to supervisor and designated staff regarding pertinent client situations and issues.
• Assure that all intakes with new clients include reviewing shelter policies, tours of the facility, completing intake paperwork, access for immediate needs, and providing personal supplies within a 24-hour period.
• Assists client with basic life skills activities, including healthy habits, clean living skills, organization, daily planning, time management, etc.
• Conducts client exit interviews, safety planning when needed (for unplanned exits), exit surveys, and schedules transportation services.
• Monitor inventory, document items taken from the adult/children closet, including inventory in overflow storage location, and report to operations and direct supervisor when inventory items need replenishing.
• Monitor the resident advocate desk and assist clients with basic needs, such as distributing medication, toiletries, cleaning supplies, etc., and document appropriately in Clients First.
• Monitors the facility for safety and cleanliness. Take appropriate action to maintain the cleanliness of the shelter, as needed.
• Provides light household tasks (i.e., spot cleaning rooms for in/out clients) and sanitizing common areas of the shelter.
• Transport clients in the company vehicle to and from appointments and meetings, or hospital when necessary.
• Interact with interns and volunteers and support and guide them when necessary.
• Co-facilitate Resident meetings, assist with volunteer groups, and children’s activities during adult groups.
• Assist with special events and other program activities scheduled during the shift.
• Provides back-up coverage to hotline phone calls, assesses the level of client risk, and as well as providing mental and emotional support by active listening, providing comforting words, and positive problem-solving.

Performs other job-related duties as assigned.