Resident Activities Director

About the role

A family-owned and privately held property management company with over 70 years of experience, First Realty Management combines the resources of a large firm with the personal touch of a local business. We are seeking a qualified and enthusiastic Resident Activities Director (RAD) to join a property in Brockton. This full-time position works Monday‑Friday, including resident events, and partners with the site management team to develop and administer resident programs that enhance the community.

Responsibilities

• Plan, implement, and actively supervise social, educational, and recreational activities/programs/special events for the resident population.
• Outreach to new residents to inform them about RAD programs and services.
• Develop a local social service network, raise resident awareness of such services, and prepare a current referral list with primary contacts, phone, email, etc., for use by resident services and management staff.
• Report resident‑related concerns to the property manager promptly and work with the manager to resolve issues.
• Manage the site newsletter process: preparation, submission to First Realty Communications Dept., and timely distribution to residents.
• Work with the management team to plan and implement annual company‑wide events (e.g., First Realty Sports Olympiad, Academic Olympiad, NAHMA Drug‑Free Calendar Contest, NEAHMA Kid's Day, Honor Roll Club, Community of Quality® awards program).
• Participate in resident retention programs, marketing strategies, and new resident orientation programs; develop new resident services initiatives that support these efforts.
• Follow all First Realty Risk Management and site safety guidelines regarding parent/guardian permission, transportation, incident reporting, vendor insurance coverage, etc.
• Oversee the Computer Learning Center/Lab program (as applicable), including budget, contractor supervision, scheduling, resident participation reports, marketing, and facility/equipment maintenance.
• Provide support to the management team on resident social service issues while maintaining confidentiality.
• Develop an annual RAD budget for submission to the property manager; maintain petty cash fund and administer petty cash reporting to REAS.
• Facilitate and administer grants, as applicable to the site.
• Network with local businesses, schools, and others to enhance resident services.
• Provide outreach to, secure, and coordinate college/university tutors for youth on‑site in the after‑school education program (HASI).
• Maintain and secure RAD program equipment and inventory.
• Perform other responsibilities as assigned at the site or for RAD programs at other sites.

Requirements

• Ability to handle sensitive issues with confidentiality, diplomacy & tact, using excellent judgment.
• Strong communication skills, verbal and written.
• Strong problem‑solving skills.
• Proficiency with MS Word, Excel, and the Internet.
• Current certification in First Aid and CPR.
• Excellent resident relations and customer service skills.
• Ability to effectively work on simultaneous tasks.
• Ability to adapt to changing priorities.
• Proven ability to oversee groups of children.

Qualifications

• Level of Education/Training/License: Bachelor's degree in a related field preferred.
• Experience: Prior work experience in social services or related fields; prior experience in an office environment preferred; experience overseeing groups of children required; experience working within community management preferred.

Benefits

• Sign‑on Bonus
• Paid Vacation, Holidays, PTO/Personal leave
• 401(k) plan
• Health, Vision, and Dental insurance
• Life Insurance, Short‑ & Long‑Term Disability
• Flex spending accounts & Transportation expense accounts
• Opportunity for professional growth and development

Schedule

Full‑time position, Monday‑Friday including resident events.