Resident 3 Year

Mission, Values and Service Goals

MISSION: We deliver outstanding care, inspire health, and connect with heart.

VALUES: Trust. Respect. Integrity. Compassion.

SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Organizational Responsibilities

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

The Beacon Way

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Patient/Customer Centered

• Places courtesy and service above routine and goes beyond customer expectations.
• Anticipates and takes proactive steps to ensure customer's needs are met.
• Keeps patient/work environment neat and clean.
• Understands and applies job-related aspects of patient safety and identifies, reports and corrects safety concerns as quickly as possible.

Respect

• Develops and maintains positive working relationships.
• Keeps others well informed.
• Uses problem solving techniques to resolve issues and makes decisions within personal sphere of influence.
• P Practices active listening.
• S eeks to understand patient's experience.

Intrigue

• Demonstrates integrity and strong business ethics.
• Utilizes time and resources in a prudent manner.
• Strives to continually improve department processes and services.
• Projects professional image through enthusiasm towards work, behavior and appearance.

Compassion

• Demonstrates Beacon values verbally and through actions.
• Demonstrates self-awareness and sensitivity to the perceptions of others.
• Listens carefully to input and concerns and takes appropriate action.
• Interacts with dissatisfied customers in a calm, respectful manner and seeks resolutions.
• Displays and exhibits caring behaviors with each interaction.

Trust

• Fosters a sense of trust and collaboration among associates.
• Maintains confidentiality at all times.
• V erbal and written communications are clear and effective.
• Responds to change in a positive manner.