Residence Worker/ Food Service Worker (Manhattan)

Maintain the Safety and Security of All Residents

• Maintain safety and security through staff-specific posts, security rounds, enforcing facility rules, and communicating incidents to supervisory personnel.
• Respond to client emergencies, including physical or verbal altercations, and manage medical emergencies.
• Ensure access control, fire patrols, surveillance, and compliance with government regulations.
• Generate reports and maintain logs related to client arrivals, departures, and vehicle usage.

Operational Procedures and Client Support

• Control and distribute client supplies, including meal distribution.
• Prepare, heat, and serve nutritious meals while ensuring compliance with health regulations and safety codes.
• Maintain cleanliness of the dining area and service/preparation areas.
• Receive and store food deliveries, and maintain cleanliness of food storage areas.
• Attend and participate in training sessions for food service staff.

New Client Registration and Orientation

• Register new clients and orient them to the facility.
• Ensure completion and distribution of all mandated documentation.
• Facilitate vacancy control by liaising with funding agencies for referrals outside of business hours.

Facility Management and Client Supervision

• Perform hourly facility runs to monitor resident areas, recreational rooms, laundry rooms, and cafeteria.
• Conduct daily inspections of resident units.
• Aid in medication calls and assist with property removal for AWOL residents.
• Escort clients to appointments and perform other duties as assigned.

Qualifications

• High School Diploma or GED.
• Valid NYC DOHMH Food Protection Certificate or equivalent.
• At least one year of experience working with homeless or special needs populations.
• Excellent communication skills.