Residence Specialist

About the role

We are seeking a Residence Specialist to assist policyholders in finding the right temporary home during a difficult time. The role involves working closely with insurance claims adjusters, landlords, and property management companies to secure properties for policyholders needing to move in quickly, often under tight deadlines.

Responsibilities

• Utilize a consultative sales approach to navigate discovery questions, overcome objections and close agreements with policyholders
• Communicate with policyholders, landlords, and claims adjusters via phone, email, and text in a professional, clear, and accurate manner
• Research all possible properties available to the policyholder efficiently to facilitate quick move-in
• Base property search according to guidelines set by the claims adjuster and policyholder
• Use negotiation and sales skills to get landlords to agree to favorable terms for both the claims adjuster and policyholder
• Communicate benefits of selected property to the policyholder with the goal of stress-free, speedy move-in
• Verify and complete short-term lease agreements and get claims adjuster approval
• Record accurate, concise, and professional notes in our CRM (Salesforce)
• Compile, share, and explain performance reports to leadership

Qualifications

• A high school diploma or GED
• Two plus years of relatable sales experience (consultative sales)
• High level of ability to multitask and meet tight deadlines
• Strong empathy and compassion to help policyholders during high-stress situations
• Experience using CRMs
• Experience using Microsoft Office Suite
• Five plus years of relatable sales experience (consultative sales)
• Salesforce CRM experience
• Relatable experience (real estate, mortgage, property management)

Pay

$50,000/yr. plus uncapped commission (paid monthly)

Schedule

Monday–Friday, 8:00 AM – 4:30 PM (Hybrid: 2 days in office, 3 days remote after 3 month training period, based on consistent performance)