RESIDENCE MANAGER - OPWDD

About the role

This position oversees a residential program for individuals with developmental disabilities, ensuring high-quality care, regulatory compliance, and operational excellence.

Responsibilities

• Ensure all individuals receive services outlined within their program plans, including Life Plans, IPOPs, Safeguards, and CFAs.
• Align spending with the program’s approved budget and Report of Operations, including oversight of Coupa expenditures and proactive management of payroll overtime.
• Promote community inclusion, independence, individualization, and productivity.
• Monitor health, safety, and well-being through coordination with medical professionals and clinical teams.
• Attend semi-annual, annual, and special meetings at schools and/or day programs.
• Monitor and safeguard individuals’ personal belongings.
• Collaborate with nursing staff on medication monitoring, timely medical appointments, and medication orders.
• Conduct monthly staff meetings in conjunction with training requirements set by program leadership and regulatory standards.
• Ensure quarterly drug regimen pharmacy reviews are completed and filed.
• Verify documentation of contact with schools, day programs, and families.
• Provide ongoing supervision and support of Assistant Managers and Direct Support Professionals (DSPs).
• Ensure adequate shift coverage and notify the Program Coordinator of staffing issues.
• Write and present performance evaluations within 3 months of hire and annually thereafter.
• Provide timely in-house training and orientation for new employees and contracted workers.
• Observe and ensure staff correctly implement and document goals and behavior support plans.
• Inform the Program Coordinator of outstanding staff performance or disciplinary concerns.
• Maintain OPWDD and agency Personal Needs Allowance (PNA) standards.
• Accurately reconcile Accufund at least monthly.
• Ensure accurate documentation of in-house logs, occurrence logs, and training in-services.
• Oversee hiring, training, evaluating, and terminating residence staff in conjunction with the Program Coordinator and HR Department.
• Ensure fire drills are scheduled, conducted, and documented in accordance with regulatory standards.
• Maintain fire safety logs, medication records, and other regulatory documentation.
• Collaborate with the Performance Quality Improvement (PQI) team on incident investigations and Justice Center reviews; submit documentation requested by investigators within 24 hours.
• Adhere to agency policies and attend required meetings.
• Oversee cleanliness, safety, and maintenance of the residence.
• Facilitate a non-institutional, homelike environment and maintain curb appeal to neighborhood standards.
• Conduct regular facility walkthroughs and address maintenance needs monthly, including the Facility Observation Checklist.
• Ensure vehicle maintenance and inspections are completed and logged.
• Order and maintain needed program and recreational supplies.
• Foster positive relationships with families, guardians, neighbors, and other stakeholders.
• Communicate professionally with schools, day programs, and families.
• Act as a role model and resource for staff.
• Perform DSP duties when necessary to ensure residence safety and care.
• Demonstrate understanding of agency philosophy regarding behavior modification, communication, and inclusion.
• Demonstrate understanding and abide by 624 regulations for recognizing, intervening, and reporting abuse, as well as providing individual protection.
• Serve as on-call 24/7 to respond promptly and with good judgment; report to the residence if needed.
• Maintain compliance with assigned Learning Management System (LMS) training and ensure staff do the same.
• Attend training, demonstrate understanding, and ensure proper implementation of Electronic Health Record systems.
• Demonstrate understanding of and adhere to standards of Corporate Compliance.
• Ensure accurate and timely submission of documents required for billing.
• Coordinate weekly schedules with the Assistant Manager to provide maximum shift oversight.
• Demonstrate flexibility with schedule based on house needs and increased focus on shifts requiring heightened training/oversight.
• Develop and maintain Environmental Protection Plans (EPP) in accordance with regulations; demonstrate ability to implement EPPs and maintain required items.
• Complete payroll timely and accurately.
• Respond timely and effectively to issues identified in consumer satisfaction surveys and other feedback mechanisms.
• Input complete and accurate Key Performance Indicator (KPI) data monthly.
• Perform other duties as assigned by the Program Coordinator.

Requirements

• A high school diploma or GED is required; an associate or bachelor’s degree in human services is preferred.
• Minimum 3 years of experience working with individuals with developmental disabilities, preferably in a residential or treatment setting.
• A minimum of 3 years of administrative/managerial experience with individuals with behavioral health challenges.

Qualifications

• Must complete and maintain Medication Administration certification (AMAP) to maintain employment.
• SCIP-R, CPR, and First Aid & AED certifications are required to be obtained and maintained.
• QIDP certification preferred.
• A valid NYS Driver’s License is required.
• Strong written, verbal, and organizational skills.
• Proficiency in Microsoft Office and basic computer applications.
• Able to safely lift up to 50 pounds as needed to support and assist individuals based on program requirements and individual care needs.

Working Conditions

• Maintain high standards of quality, productivity, and professionalism.
• Exercise sound judgment and decision-making.
• Serve as a role model for staff and the people supported in the residence.
• Provide operational oversight of the program 24/7.

Professional Expectations

• Demonstrate professionalism, respect, and integrity in all interactions.
• Maintain effective interpersonal relationships with team members, clinicians, and supervisors.
• Exercise sound judgment and decision-making.
• Serve as a positive role model for staff and individuals supported.