Reserve Store Associate

Key Responsibilities

• Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
• Solicits sales of new or additional services.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Visits customers at their place of residence to investigate conditions preventing completion of service connection orders and to obtain contract and deposit when service is being used without contract.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.
• Ability to pass a background check and drug screening.
• Strong communication and interpersonal skills.
• Able to work effectively in a team-oriented environment.
• Detail-oriented with strong organizational and time-management skills.

Preferred

• Access to military installations with an active DoD ID.
• Bilingual.
• Previous experience in a DME, medical supply, or healthcare setting.
• Knowledge of DME products and their applications.
• Familiarity with insurance coverage, billing processes, and medical documentation.
• Knowledge of HIPAA guidelines and ability to maintain patient confidentiality.