Reservations Manager

Fouquet’s New York is seeking a dedicated and detail-oriented Reservations Manager to join our dynamic team. This role works closely with the Front Office, Sales, Revenue Management, and Housekeeping teams to maximize hotel revenue while maintaining high guest satisfaction.

About the role

Responsible for managing all reservation activities, supervising reservations staff, optimizing room occupancy, and ensuring exceptional customer service.

Responsibilities

• Oversee the daily operations of the reservations department.
• Supervise, train, and schedule reservations team members.
• Manage room inventory to maximize occupancy and revenue.
• Monitor reservation systems and ensure booking accuracy.
• Handle individual and group reservations, modifications, and cancellations.
• Respond promptly to guest inquiries via phone, email, and online booking platforms.
• Resolve guest complaints and special reservation requests professionally.
• Coordinate with the Sales and Revenue teams on pricing strategies and room availability.
• Analyze booking trends, occupancy reports, and forecasting data.
• Ensure compliance with hotel policies, procedures, and service standards.
• Maintain accurate guest and reservation records.
• Monitor online travel agency (OTA) bookings and distribution channels.
• Prepare daily, weekly, and monthly reservation performance reports.
• Assist with implementing promotional packages and seasonal offers.

Requirements

• 3–5 years of hotel reservations or front office experience.
• Previous supervisory or management experience.
• Knowledgeable of hotel technology: PMS, Channel Manager, GDS, CRS, Extranets.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Strong leadership and team management abilities.
• Proficiency in Microsoft Office, especially Excel.
• Ability to work flexible schedules, including weekends and holidays.

Skills

• Leadership and team supervision
• Customer service excellence
• Problem-solving and conflict resolution
• Attention to detail
• Time management
• Data analysis and reporting
• Sales and upselling techniques
• Communication and interpersonal skills
• Computer literacy and reservation software proficiency

Pay

$65,000 to $75,000 per year

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Paid time off

Schedule

• Full-time position
• May require evenings, weekends, and holiday shifts
• Frequent interaction with guests, travel agents, and hotel departments
• Office-based with regular on-site presence to support community-building efforts