Reservations Agent (Temporary) - Millennium Hilton New York One UN Plaza

Responsibilities

Here’s what you’ll do during a typical day:

• Warmth & Hospitality: Deliver genuine, welcoming service that reflects our commitment to being the most hospitable company in the world.
• Team & Stakeholder Collaboration: Foster strong communication and teamwork across Reservations, Groups, and all departments to ensure smooth operations.
• Client & Guest Relations: Build and maintain effective relationships with VIPs, loyalty members, corporate clients, and internal teams, ensuring exceptional service.
• System & Product Knowledge: Be proficient in systems like OnQ PM, Delphi FDC, and The Lobby, while maintaining strong knowledge of hotel offerings and the local area.
• Operational Accuracy: Accurately process reservations, maintain data integrity, and support occasional front office duties as needed.
• Service & Commercial Focus: Maximize room revenue through proactive selling, respond to guest feedback, and contribute to continuous service improvement.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Strong interpersonal, verbal, and written communication skills with a warm, professional demeanor.
• Proven organizational and administrative abilities, with excellent time management.
• Ability to multitask, stay detail‑oriented, and deliver high‑quality work under pressure.
• Self‑motivated and adaptable, able to work independently and as part of a team.
• Proficiency in hotel systems (e.g., OnQ, Delphi) and Microsoft Office applications.
• Prior hospitality experience and fluency in English (for translation tasks) are advantageous.

About Us

Join an award‑winning workplace culture. At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award‑winning culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world‑class hotels through our Go Hilton travel program.
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future.
• Paid parental leave – Eligible team members, partners, and adoptive parents receive paid leave.
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
• Crisis concierge – A single, compassionate point of contact for practical support and emotional care in times of loss.
• Mental health resources – Free counseling and support through our Employee Assistance Program (EAP) for eligible team members.
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most.
• Health & welfare benefits – A variety of health plans covering checkups, dental cleanings, new glasses, and more for you and your family.
• Financial security for your future – Retirement plans that make it easier to save for what’s next.

Benefits availability may vary depending on the team member’s location as well as the terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.