Reservations Agent - Hotel del Coronado, A Curio Collection by Hilton

Responsibilities

Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
Secure individual bookings: Convert guest inquiries into confirmed reservations, including dining, special events, resort activities and spa.
Maintain attention to detail: Record and process all reservations with accuracy
Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

Qualifications

A passion for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes.
A sense of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About the Role

The iconic Hotel del Coronado is looking for a Reservation Agent to join the team !
Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.
Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages, and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets.

Union Position

This position is part of the Local Union which requires complete open availability. We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established.

Classification

Full-Time

Shift

Variety – must be available to work weekdays, weekends, and holidays.

Pay

N/A

Schedule

N/A

Benefits

Benefits are available but details may vary depending on location and terms and conditions of employment. Please refer to the Benefits section in the Job Description for more information.