Reservationist - $16 - Hai Home Office / Uchi Restaurants

About the role

Hai Hospitality (Uchi, Uchiko, and Uchiba) is accepting applications for a Reservationist. We are an innovative and growing restaurant group, looking for individuals who are creative, ambitious, and passionate about food and people. This position reports to and works cohesively with the Reservations Manager to provide incredible dining experiences for our guests, and to guide and direct the FOH service team.

Responsibilities

• Communicate with management clearly, respectfully, and through appropriate channels; follow through with proper responses
• Communicate promptly and consistently with hosts regarding reservation updates, changes, or guest requests
• Communicate throughout the shift when dividing tasks or stepping away from your desk to avoid redundancy or missed tasks
• Be up front and honest when setting guests' expectations; present information thoroughly to avoid miscommunication; show patience and willingness to adjust verbiage when necessary; start and end each interaction on a positive note
• Notate relevant information clearly, concisely, and professionally in reservations; utilize necessary formatting to maintain organization
• Communicate succinctly, constructively, and positively
• Smile; seek opportunities to "wow" people; take it to the next level
• Know when to engage guests in conversation, how to gracefully excuse yourself when necessary, and demonstrate genuine care and enthusiasm for the guests and their experience
• Show empathy and understanding
• Use strategy and verbiage to provide all available options and encourage guests to join us when reservations are no longer available
• Help out teammates as you see that they need assistance
• Complete sidework and opening duties in a timely fashion and assist others
• Ask your teammates what they need
• Take initiative to execute miscellaneous tasks, whether they are assigned or not

Technical skills and knowledge

• Time management, multitasking, and attention to detail
• Technical and logistical mastery of Open Table / Seven Rooms software
• Knowledge of the reservation policies & capabilities for each location and how to determine availability
• Knowledge of each restaurant's general information and the differences between them
• Understanding of protocols for filtering any non-reservation related phone calls
• Proficiency in Microsoft Office products like Teams, Outlook, and Word
• General knowledge of the food and beverage menus, as well as current specials and offerings
• Ability to operate phone, email, and messaging systems

Qualifications

• Must be able to communicate effectively with colleagues, clients, and supervisors, including via email, phone, and in-person interactions
• Ability to read, understand, and respond to written or digital documents, including emails, reports, and policies
• Detect and address workplace safety issues and adhere to safety guidelines and standards
• Ability to sit at a desk and use a computer or other office equipment for extended periods
• Perform repetitive hand and wrist movements for typing, writing, or data entry
• Lift and carry office supplies, files, or equipment weighing up to 25 lbs
• Adapt to a fast-paced work environment, including managing deadlines and shifting priorities
• Work collaboratively in close proximity to coworkers in shared office spaces
• Tolerate exposure to standard office elements, such as artificial lighting, noise from office equipment, or climate-controlled environments
• Understand and follow directives, policies, and workflows provided by supervisors or management

Pay

Starting wage of $16.00 per hour + benefits.

Schedule

This position requires a hybrid work environment in Austin, TX.

Benefits

• Medical / Dental / Vision / Accident insurance options available
• Employee Assistance Program with mental health services available
• Employer Matched 401k Savings plan
• Opportunity to grow -- we promote from within almost exclusively
• Dining discounts