Reservation Specialist

We need to output HTML fragment with sections: About the role? The posting includes a paragraph about company culture, then "BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?" then list of benefits. Then Position Summary, Essential Duties, Qualifications..., Travel Requirements, Physical Demands..., etc. We must not repeat job title as heading. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content accordingly. We need to include sections only if posting has real specific content. So we need to decide which sections to include. We have: - About the role: maybe the introductory paragraph about company culture and vision? Could be "About the role" or "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use About the role for the intro paragraph about team, vision, etc. - Responsibilities: Essential Duties list. - Requirements: maybe Travel Requirements? Or Qualifications, Knowledge, Skill And Ability Requirements. Could be Requirements. - Qualifications: maybe the Qualifications, Knowledge, Skill And Ability Requirements. - Skills: maybe we can combine some? But we need to avoid thin sections. Could combine Qualifications and Skills? But we need to follow instruction: Use headings only when posting has real specific content. We could have sections: About the role, Responsibilities, Requirements (travel), Qualifications, Benefits, Pay. Possibly Schedule not given (no schedule specifics besides seasonal full-time, 9-hour shift). Could we include Schedule? The posting mentions "This is a seasonal full-time position" and "Cover a 9-hour shift on phones-sometimes longer during holiday and peak periods." That's schedule info. So we could include Schedule section with that detail. - Benefits: list of benefits. - Pay: "$20.00/hour". We must not include filler like "commensurate with experience". Not present. We need to remove boilerplate: EEO, etc. At end there is "An Equal Opportunity Employer" - remove. Also remove duplicated lines, navigation, cookie, legal, scam-warning, application instructions. None present. We need to preserve all substantive information. Let's extract content: Intro paragraph: "Seasonal At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES." Then benefits heading: "BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?" then list: - Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type). - Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts - Free or discounted multi-resort dependent season passes - Free or discounted IKON pass - Discounted golf & fitness center memberships - Employee childcare rates & discounted seasonal programs - Retail + F&B discounts - Friends & family tickets - Onsite medical clinic - Medical, dental, vision, life, disability, EAP, HSAs, & FSAs - 401(k) plan with company match - Discounted tuition plan - Paid parental leave - Paid sick time, FTO, Vacation - Additional Perks & Benefits For Year Round Employees We need to keep all that. Then Position Summary paragraph: "The Reservation Specialist serves as the first line of contact for Stratton's call-in guests. Agents' primary responsibility is to book products for guests in advance of their upcoming visit, answer inquiries regarding Stratton Mountain Resort products, services, and lodging options and customize vacation packages to fit the needs of the guests, while providing excellent guest service and guidance. Agents work closely with first time visitors and guests with complex requests requiring the agent to have specific resort knowledge and attention to detail. Agents are also often tasked with outbound sales campaigns and other special projects as required. This is a seasonal full-time position and pays $20.00/hour." Then Essential Duties list (bulleted). We'll convert to

• . List: - Provide customers with quality customer service in a friendly and positive manner. - Understand and develop an in-depth knowledge of products offered. These product categories include but are not limited to Lodging, Season Passes, daily tickets, Adult and Child Ski/Ride School, and Resort Events and Activities. - Cover a 9-hour shift on phones-sometimes longer during holiday and peak periods. - Actively participate in all assigned daily duties including but not limited to assisting guests via telephone, Live-Chat, email or other written communications. - Provide resort, village and local information to the guest. - Assess customers' needs and provide them with the best products and vacation packages available to meet those needs. - Check voicemails and emails promptly and respond back to the guest within a 24-hour period. - Perform exceptional follow-up procedures to ensure the guest's satisfaction. - Assist in the resolution of guest complaints, handle all guest concerns and communicate options. - Adhere to all departmental and company policies and procedures and participate in all departmental and resort training and development courses. Then Qualifications, Knowledge, Skill And Ability Requirements list: - Proficient with Microsoft Office and Windows proficiency as well as basic computer skills with the ability to multitask - Effective communication skills, oral & written - Strong sense of customer service & safety awareness - Able to understand and follow verbal and written instructions. - Have a neat & clean appearance in compliance with the company grooming standards - Punctual, able to report at scheduled start time - Work well as part of a team. - One-year experience in sales/customer service. Then Travel Requirements: - In order to transition working from home you must be located in Vermont, New Hampshire, or Connecticut. - Must attend on-site training for 3-6 weeks. Then Physical Demands and Working Conditions paragraph: "This position may be required to work evenings, weekends and holidays. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations." We need to decide sections. We have: About the role: intro paragraph. Responsibilities: Essential Duties. Requirements: Travel Requirements? Could also include Physical Demands? But we have separate sections for Qualifications and Skills. Qualifications: Qualifications, Knowledge, Skill And Ability Requirements. Skills: maybe we could split some? But we could combine Qualifications and Skills? However we need to avoid thin sections. Perhaps we can have Qualifications (includes both knowledge/skill) and not separate Skills. But instruction says we can use those headings if we have content. We could have Qualifications and Skills separate if we can split content meaningfully. We could put: - Qualifications: Education/experience? Not given. Only one-year experience in sales/customer service. Could be qualifications. - Skills: Microsoft Office, communication, customer service, etc. But we have both lists overlapping. Might be better to have Qualifications (includes experience) and Skills (includes technical/communication). Let's split: Qualifications: One-year experience in sales/customer service. Skills: Proficient with Microsoft Office and Windows proficiency as well as basic computer skills with the ability to multitask; Effective communication skills, oral & written; Strong sense of customer service & safety awareness; Able to understand and follow verbal and written instructions.; Have a neat & clean appearance in compliance with the company grooming standards; Punctual, able to report at scheduled start time; Work well as part of a team. That seems reasonable. Then Benefits: list. Pay: "$20.00/hour". Schedule: mention seasonal full-time, 9-hour shift, possibly evenings weekends holidays. We have that in Physical Demands paragraph. Could put schedule info there. We also have Physical Demands and Working Conditions paragraph about evenings weekends holidays and reasonable accommodations. That could go under Schedule or maybe a separate section but we don't have a heading for Working Conditions. Could incorporate into Schedule. We need to avoid creating sections with filler. So we can have Schedule section containing: "This is a seasonal full-time position. Agents cover a 9-hour shift on phones, sometimes longer during holiday and peak periods. The position may require work evenings, weekends, and holidays." That's substantive. Now we need to output HTML fragment with

  headings and

  or

  • . We must not include or . Let's craft:

    About the role

    Seasonal At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.

    Responsibilities

    • Provide customers with quality customer service in a friendly and positive manner.
    • Understand and develop an in-depth knowledge of products offered. These product categories include but are not limited to Lodging, Season Passes, daily tickets, Adult and Child Ski/Ride School, and Resort Events and Activities.
    • Cover a 9-hour shift on phones—sometimes longer during holiday and peak periods.
    • Actively participate in all assigned daily duties including but not limited to assisting guests via telephone, Live-Chat, email or other written communications.
    • Provide resort, village and local information to the guest.
    • Assess customers' needs and provide them with the best products and vacation packages available to meet those needs.
    • Check voicemails and emails promptly and respond back to the guest within a 24‑hour period.
    • Perform exceptional follow‑up procedures to ensure the guest's satisfaction.
    • Assist in the resolution of guest complaints, handle all guest concerns and communicate options.
    • Adhere to all departmental and company policies and procedures and participate in all departmental and resort training and development courses.

    Qualifications

    • One‑year experience in sales/customer service.

    Skills

    • Proficient with Microsoft Office and Windows proficiency as well as basic computer skills with the ability to multitask.
    • Effective communication skills, oral & written.
    • Strong sense of customer service & safety awareness.
    • Able to understand and follow verbal and written instructions.
    • Have a neat & clean appearance in compliance with the company grooming standards.
    • Punctual, able to report at scheduled start time.
    • Work well as part of a team.

    Benefits

    • Job experience and opportunities for career advancement.
    • Lifestyle perks (eligibility based on employee type).
    • Alterra Mountain Company Employee Pass – free lift access & discounts at Alterra resorts.
    • Free or discounted multi‑resort dependent season passes.
    • Free or discounted IKON pass.
    • Discounted golf & fitness center memberships.
    • Employee childcare rates & discounted seasonal programs.
    • Retail + F&B discounts.
    • Friends & family tickets.
    • Onsite medical clinic.
    • Medical, dental, vision, life, disability, EAP, HSAs, & FSAs.
    • 401(k) plan with company match.
    • Discounted tuition