Reservation Sales Agent - Winter Season

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections when posting has real specific content. We need to extract content. Given posting: It includes "Who We Are" (maybe About the role). Then "Perks & Benefits". Then "POSITION SUMMARY". Then "WAGE: Hourly pay: $19.00". Then "ESSENTIAL DUTIES". Then "EDUCATION & EXPERIENCE REQUIREMENTS". Then "Qualifications and Skills". Then "PHYSICAL DEMANDS AND WORKING CONDITIONS". Then "OTHER DUTIES AS ASSIGNED". Then EEO etc. We need to remove boilerplate: EEO, Application Deadline, etc. We need to map sections: - About the role: could be "Who We Are" and maybe "POSITION SUMMARY". But we need to decide. The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should produce headings matching those names if content exists. We have content for: - About the role: maybe combine "Who We Are" and "POSITION SUMMARY". Could be separate? The instruction says prefer a few substantive sections over many thin ones. So we could have About the role (includes Who We Are and Position Summary). Or we could have separate sections: About the role (Who We Are) and Responsibilities (Essential Duties). But we need to avoid thin sections. Let's think: The posting includes: Who We Are: description of location, perks? Actually "Who We Are" includes location description and perks? Wait "Perks & Benefits" separate. So "Who We Are": At 67 miles away, Winter Park is the closest ski resort to Denver... etc. POSITION SUMMARY: description of duties. ESSENTIAL DUTIES: list of duties. EDUCATION & EXPERIENCE REQUIREMENTS: education and experience. Qualifications and Skills: list. Perks & Benefits: list. WAGE: hourly pay. PHYSICAL DEMANDS AND WORKING CONDITIONS: maybe not required heading; we could incorporate into Requirements or maybe Schedule? Not exactly. There's no Schedule heading content; we have no schedule specifics. So we should not create Schedule section. Pay: we have wage. Benefits: we have perks & benefits. Thus sections: About the role (maybe combine Who We Are and Position Summary), Responsibilities (Essential Duties), Requirements (Education & Experience), Qualifications and Skills (maybe combine with Requirements? but we have separate). Benefits, Pay. We need to avoid repeating job title as heading. We need to output only HTML fragment. We need to use

• for any list of duties/requirements/benefits, and

  for prose. We must preserve all substantive information; do not invent or summarize away detail. We need to remove boilerplate: EEO, Application Deadline, etc. Also remove duplicated lines. Let's extract content. Who We Are: "At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone." That's prose. Perks & Benefits list: - Free season pass to Winter Park and all Alterra Resorts - Discounted friends & family tickets - Medical, dental, vision, life, paid parental leave and more for eligible employees - 401(k) plan with 100% company match - up to 4% - Mental health resources for all employees - Food & beverage and retail discounts - Onsite employee childcare based on availability - Discounted equipment rentals, pro-deals, and more POSITION SUMMARY: Provide personal, responsive, and professional service to all guests in selling all aspects of guests’ reservations in the Winter Park area, year round, including lodging, ground transportation, rental equipment, lessons, lift tickets, trip insurance, and other products as they become available. Provide information, answer questions, manage changes to itineraries, handle complaints and assist each guest regarding activities, tickets, lift and trail access, and general information about the Winter Park/Fraser area with an eye to closing sales and upselling to the visiting vacationer. Participates in outbound sales campaigns. This to include focused outbound programs for products and services as well as follow up on quotes and upsell opportunities. ESSENTIAL DUTIES list: - Answer telephone in a timely fashion, answer questions, make reservations, and manage changes and cancellations to existing reservations in a friendly, professional manner. - As assigned, respond to e-mail requests for new reservations and information. - Determine client needs using active listening skills and needs determination questions – provide information and available options for client to make an informed decision regarding vacation planning. - Research and source information for lodging, activities, and transportation based on client request and preferred location. - Effectively use upselling and cross-selling techniques to enhance client experience. - Accurately inform guest of reservation details such as lodging descriptions, rates, locations, deposit, cancellation policies, and travel insurance. - Accurately and thoroughly input and record reservation data. - Operation of several software programs; accuracy with keyboarding, clarity of communication with guests and subscribers. - Participate in ongoing training on systems used in the Call Center and products/promotions. - Maintain current and updated information on all WP Call Center and Resort policies, packages, and area activities. - Outbound calling and e-mailing to convert quotes and upsell ancillary products. - Maintain current knowledge of weather and snow conditions, Resort general information, Resort products & promotions, lodging packages, Resort & local events special events. - Participate in specific outbound sales campaigns as assigned - Engage in first phase of problem resolution regarding client complaints. - Participate in property tours to fully understand and experience the variety of offerings available to our guests. - Align with the Winter Park Resort Mission Statement and Core Values. - This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change. EDUCATION & EXPERIENCE REQUIREMENTS: Education: High School diploma or GED Experience: Minimum one season experience with mountain resort, travel industry systems and procedures and Winter Park Vacation products desired. Experience working in fast-paced environment desired Experience in Guest Services and basic sales techniques, including needs determination, closing sales and upsell. Qualifications and Skills: - 18 years of age or older required - Working knowledge of Microsoft Office and basic computer functionality required - Valid Colorado Driver’s License desired PHYSICAL DEMANDS AND WORKING CONDITIONS: This position may be required to work evenings, weekends and holidays. Office Environment: Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis. Manual dexterity to operate a computer and other common office equipment on a constant basis. Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis. Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis. Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily - reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. OTHER DUTIES AS ASSIGNED: ... (some generic). Might be boilerplate; we could drop as it's generic. We need to drop boilerplate like EEO, Application Deadline, etc. Now decide sections. We could have:

  About the role

  with

  combining Who We Are and Position Summary? But Position Summary is more about duties; maybe better to put Position Summary under Responsibilities? However Responsibilities heading expects list of duties. We have Essential Duties list. So we could put Responsibilities as

  Responsibilities

  with
  • list of essential duties. About the role could be just Who We Are description. Requirements could be Education & Experience. Qualifications and Skills separate. Benefits: Perks & Benefits list. Pay: Wage. Schedule: we have mention of working evenings, weekends and holidays in Physical Demands; but not a schedule section. Could we create Schedule section from that? The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting does state "This position may be required to work evenings, weekends and holidays." That's schedule info. So we could create a Schedule section with that sentence. However we also have other physical demands; but schedule is about work timing. We could include that line in Schedule section. But we also have Physical Demands content; we could incorporate into Requirements? Not exactly. There's no heading for Physical Demands in the list of allowed headings. Could we put under Requirements? Might be okay but better to keep as a separate section? The allowed headings list includes Schedule, Benefits, Pay, Qualifications, Skills, Requirements, Responsibilities, About the role. No Physical Demands. So we need to either drop that info or incorporate into another allowed section if relevant. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we cannot drop the physical demands info. We need to include it somewhere. Since there's no specific heading for it, we could incorporate it into Requirements or maybe into About the role? But that would be misrepresenting. However we could create a

    Working Conditions

    but that's not in the allowed list; but the instruction says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., implying those are examples, not exclusive? It says "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests we should use those headings when appropriate, but maybe we can also use other headings if needed? The instruction: "Use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It seems they expect us to use those headings for sections. It doesn't explicitly forbid other headings, but the examples are given. Safer to stick to those headings. So we need to map physical demands info into one of those sections. Which fits best? Possibly Requirements (could include physical demands as part of job requirements). Or Schedule (work evenings, weekends, holidays). The physical demands includes lifting, dexterity, etc. That's more like job requirements. So we could put under Requirements. Thus Requirements section will include education/experience and physical demands. Qualifications and Skills separate. Now we need to avoid thin sections: we have About the role (Who We Are), Responsibilities (Essential Duties), Requirements (Education & Experience + Physical Demands), Qualifications and Skills, Benefits, Pay, Schedule (maybe we still need Schedule? We already put schedule info in Requirements; but we still have schedule mention about evenings/weekends/holidays; we could keep that in Requirements as part of physical demands. So we may not need separate Schedule section. However we still have the line "This position may be required to work evenings, weekends and holidays." That's schedule info; we could keep it in Requirements. Thus we may not need Schedule section at all. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. We have Pay stated, Benefits