Reservation Sales Agent - Remote (Nights and Weekends Required)

About the role

Soul Community Planet (SCP) creates hand‑crafted venues that blend hotels, coworking, restaurants, and fitness for guests who value wellness, community, and the planet. The Reservations Sales Agent works fully remote (CA, CO, OR, or HI) to drive reservations across SCP’s hotel portfolio using effective selling techniques and all available tools.

Responsibilities

• Maintain positive guest relations and resolve complaints to over‑the‑moon satisfaction.
• Assist guests by selling future reservations.
• Handle inbound reservation inquiries via phone, email, and online platforms.
• Help guests find suitable accommodations based on preferences, budget, and availability.
• Answer questions about existing reservations.
• Promptly follow up with guest inquiry leads for second‑chance bookings.
• Create, maintain, and update guest profiles and reservations.
• Respond to guest inquiries and requests via phone in a timely, friendly, and efficient manner.
• Maintain confidentiality, security, and integrity of organizational data.
• Maintain knowledge of all hotels’ features/services, hours of operation, room types, rates, layout, decor, appointments, special packages, promotions, group activities, and departmental policies.
• Provide concierge services with general knowledge of surrounding areas (restaurants, entertainment, events, directions).
• Process reservations promptly and accurately using the hotels’ reservation systems.
• Upsell additional services such as room upgrades, dining options, and recreational activities.
• Deliver the highest standard of service to all customers.
• Manage daily correspondence and operational tasks to exceed expectations and expand the customer base.
• Optimize sales strategies, stay current on industry trends, competitor offerings, and market dynamics.
• Meet or exceed sales targets and performance metrics (conversion rates, average order value).
• Perform other duties as assigned.

Requirements

• Previous experience in Hotel Reservations or Hotel Front Desk (2+ years preferred).
• High school diploma or higher.
• Reliable high‑speed internet connection.
• Exceptionally fast wifi in an uninterrupted remote workspace.

Qualifications

• Experience with Mews, Opera, Revinate, or NAVIS is a plus.

Skills

• Self‑starter with excellent verbal and written communication skills.
• Strong problem‑solver who can devise creative solutions that consider soul, community, and the planet.
• High degree of computer literacy; proficient in Microsoft Office and GSuite; able to learn new software quickly.
• Detail‑oriented, sales‑minded, customer‑focused, and able to thrive in a dynamic work environment.
• Willingness to learn new processes and accurately record work hours using SCP’s timekeeping system.