Reservation Center Associate

About the Role

As a Reservation Center Associate, you are the "Voice of Confidence." You aren’t just answering phones; you are the first point of contact for guests looking to feel their best. Working out of our brand-new, beautiful Humble office, you’ll be part of a high-energy team that keeps our centers humming.

Responsibilities

• Answer incoming calls with a bubbly, upbeat attitude that makes guests excited for their visit.
• Efficiently book, move, and manage reservations for multiple centers using our proprietary EWC terminology and scripts.
• Educate first-time guests on our "Free Wax" offers and help regular guests find the perfect time for their favorite services.
• Handle guest inquiries and complaints with patience, professionalism, and a focus on solutions.
• Participate in fun contests, games, and productive team meetings designed to keep the energy high and the training fresh.

Requirements

• A naturally confident, outgoing, and bubbly personality.
• A pleasant, professional phone voice and the ability to memorize standard responses to provide a consistent guest experience.
• A history of excellent attendance, a love for checklists, and a desire to take initiative.
• An eagerness to learn, receive coaching, and grow within the company.

Qualifications

We believe in rewarding loyalty and high performance. Your path to $16/hour starts here: Starting Pay: $13.00/hour base. Scheduled Raises: Guaranteed $14.00/hour within one year and $15.00/hour within two years!

Benefits

• Access to Medical, Dental, and Vision benefits + Paid Time Off.
• Full onsite paid training and ongoing coaching to help you reach your full potential.
• Discounts on all EWC Products and FREE Waxing services.
• Flexible scheduling options to help you maintain a work-life balance.

Pay

We offer a competitive hourly rate with opportunities for growth: Starting Pay: $13.00/hour base, with scheduled raises to $14.00/hour within one year and $15.00/hour within two years, and frequent opportunities for performance-based increases and internal promotions.

Schedule

We offer flexible scheduling options to help you maintain a work-life balance.