Reservation Analyst at The Bethesdan Hotel

About the role

The Reservations Analyst oversees hotel reservation activities to ensure accurate bookings, exceptional guest service, and optimized room revenue. Requires self-initiative, analytical skills, proficiency in technical areas and customer relations. Knowledgeable and proficient in the area of sales and sales techniques.

Responsibilities

• Oversee daily reservations operations, ensuring accuracy, efficiency, and exceptional service standards.
• Manage room inventory, rates, availability, and reservation systems to maximize occupancy and revenue.
• Monitor booking trends and recommend strategies to improve performance and guest satisfaction.
• Complete data entry required for monthly performance results.
• Maintain awareness of budgetary goals, occupancy and revenue forecasts and react in an immediate manner to changes in market conditions and/or any condition that would otherwise alter the current selling strategies, relative to transient business.
• Manage Group Reservations and their processes, to ensure adherence to the Sales Contract terms, ensure the highest level of meeting planner and guest satisfaction whilst maximizing room inventory and ADR.
• Responsible for loading and maintaining rates, packages and tracking codes in the Property Management system.
• Handle guest inquiries, special requests, and escalated reservation issues professionally and promptly.
• Responsible for regular monitoring of room categories in the PMS system, to ensure revenue maximization and potential yield management opportunities.
• Effectively control high occupancy and oversold dates to ensure minimal guest “walks” and to maintain hotel profitability.
• Ensure compliance with hotel policies, brand standards, and data privacy requirements.
• Generate and analyze reservations reports, forecasts, and performance metrics.
• Collaborate with Sales, Revenue Management, and Front Office teams to support business objectives and hotel reopening initiatives.

Qualifications

• Minimum 3 years of hotel reservations experience, including supervisory or management responsibility.
• Strong knowledge of hotel PMS and reservation systems (PEP preferred).
• Excellent communication, organizational, and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Hospitality-focused mindset with a commitment to delivering exceptional guest experiences.

Pay & Benefits

• Hiring pay is $27.00 an hour.
• Fulltime with benefits.