Research Specialist I

About the role

We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Essential Functions

• Frequent contact with officers, employees, and other professionals by phone and written communication.
• Fulfill account research requests, encoding and posting corrections, and check adjustments.
• Process sensitive legal actions using the highest standard of confidentiality.
• Review online reports for checking, savings, time deposit, and retirement accounts.
• Duties and responsibilities require confidentiality, problem solving, judgment, initiative and attention to detail.
• Results of work are rarely checked; consequence of errors is substantial, involving loss of time, money, and goodwill.
• Physical effort is average, requiring the use of computer equipment for most of the workday.
• Participate in the Customer Service First sales and service culture, support the values of the organization and follow established Bank policies and procedures.

Minimum Qualifications

• A high school graduate or equivalent is required.
• Six (6) months banking experience or one (1) year stable work history performing clerical or bookkeeping duties required.
• Requires exceptional written and verbal communication along with general business and mathematical knowledge.
• Proficient use of Microsoft Windows, Microsoft Office Suite, and 10-key by touch.
• Maintain working knowledge of bank regulations, policies, procedures, and legal terminology acquired on the job.
• Must be a self-starter who can work in a demanding, fast-paced, multi-tasked environment with limited supervision.
• Ability to handle stress, establish priorities and meet deadlines.
• Reliable attendance is essential for this position.