Research Scientist - AI Incubation

About the role

The AI Incubation team at Zoom is seeking a Research Scientist to drive innovation in AI-driven healthcare solutions. You will work alongside a team of PhDs and applied scientists focusing on LLMs, multimodal understanding, and agentic AI.

Responsibilities

• Conducting frontier research in clinical decision support and related domains, developing models that integrate and reason over diverse data sources (structured records, free-text, multimodal signals).
• Designing and building AI agents that execute complex, high-reliability workflows with compliance and safety requirements.
• Developing multimodal architectures and post-training strategies that enable robust understanding across structured and unstructured data — including text, audio, and imaging modalities.
• Advancing LLM post-training, reinforcement learning, and alignment techniques to ensure accuracy, safety, and trustworthiness in high-stakes contexts.
• Developing evaluation and benchmarking frameworks for AI systems, measuring accuracy, safety, fairness, and real-world utility.
• Partnering with product and infrastructure teams to translate research prototypes into scalable, production-grade healthcare AI systems.
• Exploring emerging AI paradigms, from agentic reasoning and self-improving systems to federated learning for privacy-preserving intelligence.

What We're Looking For

• PhD or advanced degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
• Publication or open-source record demonstrating innovation in LLM optimization, multimodal AI, agentic intelligence, or biomedical AI.
• Experience translating AI research into practical applications that serve end users.
• Proven expertise in LLM post-training, RLHF/DPO/PPO, federated learning, or reinforcement learning for reasoning and alignment, multimodal learning, or agentic AI systems.
• Deep understanding of large-scale distributed training systems and experience with PyTorch, Transformers, DeepSpeed, or CUDA.
• Experience designing evaluation processes including A/B testing, randomized trials, safety testing.

Minimum Salary Range or On Target Earnings

Minimum Salary Range: $137,700.00
Maximum: $275,400.00
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person, is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us

We help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind.

Commitment

We believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.