Research Associate

About the role

In some jobs, you take orders. In this one, you write history. Join the healthcare information technology team that's turning drug and medical device data into knowledge used by thousands of hospitals; the majority of U.S. health plans, retail pharmacies, and pharmacy benefit managers; and millions of healthcare decision makers throughout the world. Partnering with our information system developer and healthcare institution customers, you'll help evolve leading-edge thinking into reality and make a measurable difference in improving human health. We're looking for people who are: Intelligent. Productive. Committed. Willing and able to go above and beyond. Passionate about making a difference. Innovative. Energized. And want to play an essential role in a successful company's continued growth.

Responsibilities

• Review and process manufacturer submissions and other source information for inclusion in knowledge base content.
• Perform accurate data entry of coded and uncoded information into editorial systems.
• Analyze and resolve discrepancies identified in audits and reports, escalating when necessary.
• Conduct basic research, interpret findings, and apply editorial policies appropriately.
• Support team goals by collaborating, cross-training, and serving as a backup as needed.
• Take ownership of assigned work, ensuring accountability and accuracy.

Requirements

• Strong verbal and written communication skills, with the ability to clearly convey findings and issues.
• Solid IT literacy, including proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Demonstrated interest in working with systems, workflows, and process improvements to enhance operational efficiency.
• Experience or familiarity with automation tools, artificial intelligence (AI), or emerging technologies to support editorial workflows is highly desirable.
• Ability to learn and adapt quickly to new systems, software applications, and evolving technologies.
• Strong analytical and problem-solving skills with attention to detail and data accuracy.
• Effective organizational and time management skills, with the ability to manage competing priorities.
• Attention to detail with consistent accuracy in data entry and review.
• Adaptability to hybrid work requirements and commitment to clear communication in both remote and in-office settings.
• Initiative, self-direction, and ability to use emerging tools, including artificial intelligence, to enhance workflow.

Qualifications

• Bachelor of Science (BS) or Associate in Science (AS) in health or biological sciences (preferred).
• Certified Pharmacy Technician (PTCB certified) with at least 2 years of healthcare pharmacy technician experience (desired, not required).
• Strong aptitude for learning and working within editorial, database, and workflow management systems.
• Familiarity with automation concepts, AI-assisted tools, or technology-driven workflow improvements is highly desirable.
• High level of IT literacy with proficiency in Microsoft Office, particularly Word and Excel.
• Effective verbal and written communication skills.
• Ability to follow work procedures, meet deadlines, and maintain accuracy and productivity standards.

Skills

• Strong verbal and written communication skills.
• Solid IT literacy, including proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Ability to learn and adapt quickly to new systems, software applications, and evolving technologies.
• Strong analytical and problem-solving skills with attention to detail and data accuracy.
• Effective organizational and time management skills, with the ability to manage competing priorities.
• Attention to detail with consistent accuracy in data entry and review.
• Adaptability to hybrid work requirements and commitment to clear communication in both remote and in-office settings.
• Initiative, self-direction, and ability to use emerging tools, including artificial intelligence, to enhance workflow.

Benefits

• Competitive salaries and extensive benefits – including medical, dental, vision, long term disability, life insurance, and matching 401k.
• EEO is the Law, EEO is the Law Supplement, Pay Transparency, and FDB EEO/AA Statement.
• Reasonable estimate of the compensation for this role if hired in Carmel, IN is $42,000 to $51,000.
• Company benefits include medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending savings account; paid holidays; paid time off; employee assistance program; and other company benefits.