Research Analyst

About the Company

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

About the Role

Support the Key Account Manager in building long-term relationships with key accounts that increase profitability of the Contract Operations group, leveraging technology, know-how, DBO-O&M project delivery, program management, and service efficiency. Identify key accounts, research and map the stakeholder landscape in support of key account strategies and management of customer relationships.

This is a remote position.

Responsibilities

• Develop a detailed understanding of market, competition, and industry trends, core processes, and challenges.
• Develop and submit FOIA requests to secure documents.
• Utilize a variety of research tools to identify key accounts and customer-focused strategies.
• Clearly and effectively communicate in both written and oral formats.
• Analyze data and develop courses of action with strong attention to detail.
• Work in a collaborative style and autonomously with minimal supervision or direction.
• Provide information visualization.
• Build excellent working relationships with colleagues at all levels.
• Successfully work on multiple tasks in a fast-paced environment with tight deadlines.
• Synthesize and integrate large amounts of data into concise, compelling deliverables.
• Pay close attention to detail and take pride in work products.
• Use discretion in handling confidential or sensitive business information or issues.
• Learn new skills and assume new responsibilities.
• Identify strengths and weaknesses in services, and support business development, operations, and technical teams with Contract Operations to address gaps in performance.
• Interface with Development & Marketing on global account activities and strategies.
• Report on key performance indicators and review meetings with key accounts, typically on a quarterly or annual basis.
• Formally and routinely communicate all necessary information on respective key accounts to operations and technical groups of Contract Operations branch sales managers, sales representatives, and project developers.
• Other duties as assigned.

Requirements

• Undergraduate degree. Advanced degree is a plus.
• Three or more years of research experience preferred.

Skills

• Computer proficiency.
• Strong team player.
• Excellent interpersonal and communication skills.
• Time management: the ability to organize and manage multiple deadlines.
• Ability to effectively present information.

Benefits

• Comprehensive benefits package including paid time off policies.
• Health, dental, vision, and life insurance.
• Savings accounts and tuition reimbursement.
• Paid volunteering opportunities.
• Employer-sponsored 401(k) plan.