Resale Associate (part-time)

About the Role

As a Resale Associate, you'll be part of our Radically Welcoming team focused on serving our community. In a day as a Resale Associate, you might receive donations and thank donors, process goods for sale, merchandise items on the sales floor, help shoppers feel at home, cashier, or load purchased items. This role is active, people‑focused, and perfect for someone who loves variety in their day to day. This role also includes professional development opportunities, including monthly all staff meetings with the whole organization, monthly learning sessions, 1:1 development with your people leader, and growth opportunities within your role.

Responsibilities & Essential Duties

• Cultivate relationships with donors, volunteers & guests.
• Independently perform daily tasks and processes such as accepting donations, sorting, stocking, pricing, merchandising, and greeting guests while being able to change tasks quickly and as needed.
• Evaluate the usefulness of donated items for resale, repair, repurposing, and recycling based upon established processing guidelines.
• Safely transport donated items to their designated locations within the store, including transportation of items up and down stairs.
• Achieve goals by completing daily, weekly, and monthly Store operation tasks.
• Contribute to a healthy, productive, and supportive work environment.
• Perform duties at various Community Action House locations.
• Collaborate with team members to achieve store objectives and improve efficiency.
• Promote Community Action House's mission and opportunities to give in-kind and financially.
• Communicate store policies with guests.
• Escalate guest complaints to an appropriate staff member or supervisor.
• Operate a point of sale (POS) system, count and handle cash, and ensure accuracy in transactions.
• Answer general questions about the Resale Store and Community Action House services and programs.
• Understand and comply with the policies and procedures of the Resale Store and Community Action House.
• Maintains the cleanliness and tidiness of all public and team-only spaces in the Resale Store.
• Other duties as assigned.

Qualifications

• Prior experience in retail or customer service is preferred.
• Technology skills proficient to operate retail and office technology such as POS systems, printers, and copiers.
• Familiarity with GSuite applications, including Google Docs, Sheets, Calendar, and Email.
• Ability to anticipate and fulfill customer needs.
• Ability to work effectively in collaboration with diverse groups of people.
• Ability to count and handle money.
• Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
• A high standard of performance and integrity, and the ability to lead by example to foster a positive workplace culture.
• Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.
• Demonstrate a genuine passion for our mission and a commitment to upholding our team's values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team.

Education & Experience

• No prior experience required
• No supervisory experience required
• High School Diploma required; or in place of a degree, equivalent years of experience
• Bilingual Spanish proficiency preferred

Schedule

• Part-time, Regular, 20 hours per week
• Evening hours regularly, on a rotating schedule
• Weekend hours regularly, on a rotating schedule

Pay

$16.25 - $17.00 /hr

About Community Action House

Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values.

In October 2021, we launched our new 'Food Club & Opportunity Hub' to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue. In April 2026, we are launching our second Resale Store in Holland, MI. Our first Resale Store has proven that it can generate consistent, flexible funding that directly supports our work—while also providing practical resources for the people we serve. A second store allows us to scale that success. It's a high-impact use of community assets: turning donated goods and volunteer engagement into reliable income, reducing our dependence on fluctuating grants and charitable contributions.

Organizational budget: $14M+ (inclusive of $7-8M of in kind support). Agency Size: 80 staff and 3,000+ annual volunteers.

Our Values

• Radically Welcoming
• Guest-Centered
• Lead with Kindness
• Curiosity-Driven
• Always Improving
• Collaborative by Design
• Contagious Commitment
• One Team