Res. Program Supervisor

Brief Description

Acts as front-line supervisor to all DSPs employed within the residential programs. Ensures homes and staff are fully in compliance with 6400/6100 regulations and serves as the program specialist per regulations.

Essential Functions

• Performs all job duties with the understanding that what is most important is that which is important to the person supported.
• Mentors, guides, and provides feedback to ensure the Direct Support Professional's approach to services is congruent with the needs, wants, and desires of each person supported.
• Facilitates the development of relationships between Direct Support Professional (DSP) staff and the person supported.
• Demonstrates professionalism, dignity, and respect towards the person supported, co-workers, management, and other associates.
• Serves as the primary contact between the organization, family members of people supported, and external stakeholders.
• Supervises Direct Support Professionals (DSP) under their direction to ensure they are supported, prepared, trained, and competent in their ability to effectively fulfill all duties of their positions.
• Communicates regularly with the person supported, their families, and other appropriate parties to provide updates, seek feedback, and explain policies and procedures.
• Maximizes the performance and development of DSPs by providing ongoing feedback, ensuring that required training is completed, individual supervision, 90-day evaluation, and annual performance evaluations.
• Accepts ownership of and assures that relevant information, including but not limited to, senior management decisions, new initiatives, policies, and procedures, is effectively communicated to Direct Support Professionals.
• Facilitates monthly house meetings to ensure what is most important to the person supported is the focus of the services provided, through the effective development of teams and dissemination of information.
• Ensures the health and safety of each person supported and applies emergency procedures as necessary.
• Manages crisis situations and ensures that debriefings and plans of correction are completed as needed.
• Ensures the implementation of Support Plans and other recommendations made by the Behavior Specialist.
• Encourages and honors each person to be the decision maker in their life by partnering to develop plans including but not limited to financial management, emergency, dietary, and medical plans.
• Seeks out ways to improve quality and effectiveness of services, consistent with established mission and philosophy, values, and strategic objectives.
• Ensures staffing coverage in an emergency or crisis situations.
• Provides on-call support within the program on a rotating basis.

Licensing And Contractual Compliance

• Performs the role of program specialist as identified in the 6400/6100 licensing regulations.
• Reports all violations of agency policies, state and federal regulations, local monitoring standards, and contractual requirements.
• Ensures compliance by all DSPs with federal, state, county, and other applicable licensure regulations and related laws.
• Absolutely complies with all InVision Human Services policies, procedures, and standard business practices.
• Completes and maintains Practicum Observer Certification Administrative.
• Takes initiative to further their professional growth and fosters personal responsibility through independent learning and development and encourages Direct Support Professionals to also take initiative to increase their knowledge and growth as an employee.
• Attends and facilitates required meetings, including regularly scheduled supervision with the Residential Operations Manager.
• Utilizes computer equipment, programs, and reporting tools to provide efficient and effective communication and workflow.
• Works in conjunction with other personnel to ensure the smooth transition of new referrals into the appropriate program.
• Responds effectively and timely to communications from internal and external stakeholders.
• Responsible for review and processing of direct report timesheets, expenses, and mileage.
• Ensures and documents a minimum of monthly supervision of each Direct Support Professional to provide oversight and support.
• Interviews and makes hiring recommendations for Direct Support Professional openings.
• Provides a consistent supervisory presence in the homes of the people served, by supporting DSPs at least weekly in both an announced and unannounced capacity to ensure effective oversight, accountability, and to help facilitate a meaningful relationship between DSPs and the people supported.
• Adheres to schedule for arrival time, scheduled appointments, and other company related meetings.
• Proactively feeds information upwards to keep management well informed of issues affecting operations.
• Creates and maintains effective interpersonal working relationships, both within the program and with other departments and external teams, and functions as a member of the organization’s leadership.

Financial Management

• Ensures that each person’s financial obligations are met and ensuring invoices and check requests are submitted in a timely manner.
• Reviews and verifies financial documents such as payroll, expense forms, and petty cash.
• Provides full documentation of all expenditures made on behalf of the agency and/or each person supported.
• Reports immediately any discrepancies related to use of personal or agency funds.

Supervisory Responsibilities

• Supervises all Direct Support Professional staff working within sites assigned to their caseload.