Reputation Manager

Key Responsibilities

• Increase positive review volume, ratings, and online visibility through proactive reputation strategies
• Monitor customer response and identify trends to drive actionable improvements
• Manage escalated customer concerns with professionalism and strategic communication
• Partner cross-functionally with leadership, operations, marketing, and customer service to improve customer experience
• Support award and recognition initiatives that enhance brand credibility and visibility

Qualifications

• 3+ years of experience in reputation management, customer experience, customer success, communications, marketing, operations, or a related field
• Strong analytical and problem-solving abilities with experience interpreting customer feedback, managing escalations, and sentiment trends
• Exceptional written and verbal communication skills
• Highly organized with strong attention to detail
• Proficient in Microsoft Office, CRM systems, and online platforms

Salary Range

$45,000-$50,000 annually, based on experience and qualifications.