Reprographic Technician

Responsibilities

• Manage the operation and maintenance of the Sterling Building Copy Center and all satellite copiers, including high-speed, mid-volume, and color multifunction devices.
• Serve as the primary point of contact for all copier-related support across 21 self-service machines within the facility.
• Perform routine and preventive maintenance on all equipment, including cleaning glass surfaces, replenishing toner and paper, and ensuring proper functionality.
• Cookordinate and maintain service agreements with vendors (e.g., Xerox, Canon), including scheduling repairs, submitting service requests, and utilizing vendor support platforms.
• Operate and maintain reprographic equipment, including binding and finishing tools, to produce high-quality deliverables.
• Prioritize and manage incoming work requests, adjusting workloads to meet changing priorities and ensure timely completion of assignments.
• Implement and maintain a quality control process to ensure accuracy, consistency, and efficiency of all completed work.
• Track and record monthly meter readings for all copiers and maintain accurate usage logs using online systems or manual reporting methods.
• Generate and submit weekly and monthly reports, including equipment usage, production volume, and technical support provided to customers.
• Safeguard all sensitive and proprietary documents in accordance with government regulations, including proper handling, storage, and destruction of materials.
• Provide general administrative and clerical support, including answering phones, managing deliveries, and maintaining inventory of printed materials.
• Perform mailroom operations, including sorting, metering, distributing, and preparing express mail shipments.
• Provide responsive customer support and technical assistance to internal stakeholders, ensuring high levels of service and issue resolution.

Qualifications

• A High School Diploma or bachelor’s degree from an accredited university
• Must be able to read, write, speak and understand English fluently.