Representative Technical Service

Job Summary

The Technical Service team at Harley-Davidson plays a crucial role in supporting the dealer network by providing expert assistance and resolving technical issues. As a Technical Service Representative, you will be responsible for addressing a variety of inquiries related to diagnostics and service operations while delivering exceptional customer service.

Job Responsibilities

• Develop and implement a systematic diagnostic approach for mechanical, electrical, and software-related concerns.
• Utilize available resources to accurately identify root causes and provide timely resolutions to dealer personnel.
• Document Condition, Cause, and Correction details clearly and concisely within a data management system.
• Identify opportunities for improving Key Performance Indicators (KPIs) for both internal and external stakeholders.
• Provide coaching and guidance to dealer personnel to enhance their technical capabilities.
• Contribute to the development and maintenance of internal and dealer-facing resource materials.
• Deliver remote troubleshooting and diagnostic support services via various channels, such as telephone and online platforms.
• Provide day-to-day technical support for a range of hardware and software systems, including problem diagnosis and escalation.
• Ensure effective and timely resolution of user problems.

Education Requirements

• A high school diploma or equivalent.
• Completion of a post-secondary program at an accredited institute specializing in motorcycle diagnostics and repair.
• Possession of Expert level technician or higher in Harley-Davidson University’s Technical Recognition Program.

Required Experience Requirements

• 4+ years of experience as a motorcycle maintenance and repair technician.
• Demonstrated ability in complex problem-solving.
• Capacity to multitask and prioritize responsibilities effectively.
• Excellent verbal and written communication skills, particularly in conveying technical information.
• Ability to work autonomously in a remote team environment.
• Strong proficiency in computer skills, including Microsoft Office Suite.

Pay Range

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

Benefits

• An inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more.

Company Information

Learn more about Harley-Davidson here.

Application Instructions

Applicants must be currently authorized to work in the United States. Direct Reports: No Travel Required: 0 - 10% Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer Relocation: This position is not eligible for relocation assistance