Representative, Retirement Solutions Center - Financial Services
About the role
As a Representative, you will support and service 457 Retirement accounts, assisting with inquiries, rollovers, distributions, loan processing, and educating participants on products, services, and online tools. You’ll provide extraordinary care to members, partners, plan sponsors, and investment professionals, understanding high‑level product, plan, and regulatory requirements to analyze and resolve account, plan fee, and plan inquiry questions. You’ll also interpret and articulate Nationwide’s marketing strategies when communicating with customers.
Work location
This role offers remote and hybrid potential. Associates within 35 miles of a Nationwide office work a hybrid schedule (2 days/week onsite). Office locations: Three Nationwide Plaza, Columbus, OH 43215; 18700 North Hayden Rd, Scottsdale, AZ 85255. Candidates outside the 35‑mile radius may be eligible for fully remote work. This position could be filled within any of the lower 48 U.S. states.
Training & schedule
Training: 7‑week program, Monday–Friday, 9:00 AM – 5:30 PM ET. Post‑training shifts may fall between 8:00 AM – 11:00 PM ET, Monday–Friday, with possible Saturday shifts (9:00 AM – 6:00 PM ET). Overtime eligible (non‑exempt).
Licensing requirements
This position requires the SIE and