Representative, Promotion and Events

About the Role

The Representative - Promotions and Events supports various events hosted by Resorts World, ensuring excellent customer service for guests.

Responsibilities

• Assist with pre-event planning, tasks, and projects.
• Serve as a greeter, brand ambassador, usher, and/or ticket taker for special events.
• Assemble gift packages, mailers, welcome packets, and other event-related materials.
• Complete guest check-in while providing excellent customer service.
• Assist with event tear-down and clean-up.
• Provide drink service throughout the casino and resort.
• Complete account signups for Resorts World’s program.
• Assist Convention/Group Sales with guest registration.
• Order and deliver amenities to guest rooms or other locations.
• Serve as a property ambassador during high-need periods.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job-related tasks and company documents.
• Perform other job-related duties as requested.

Requirements

• Ability to contribute, grow, and learn in the special events and promotions field.
• Excellent writing and communication skills.
• Working knowledge of Microsoft Office (Word, Excel).
• Excellent customer service skills.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Ability to obtain and maintain full knowledge of company and department rules, policies, and procedures.
• Ability to work varied shifts, including nights, weekends, and holidays.

Qualifications

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of six months of experience in special events within a similar or related field.
• Proof of eligibility to work in the United States.
• Ability to obtain Nevada Gaming Registration.

Preferred Qualifications

• Previous experience working in a large, luxury resort setting.

Physical Demands

• Work is typically performed in an office and hotel environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 25 lbs.
• Eye/hand coordination.
• Ability to comply with policies, procedures, daily memorandums, chemical labels (SDS), and other instructions.

Core Responsibilities

• Everyone is an Ambassador: Treat the property like your own home. Ensure no one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety: Address safety concerns by correcting them or notifying the appropriate department.
• Everyone works in Security: Report security concerns to the appropriate department.
• Everyone works in EVS: Pick up trash or notify the appropriate department for larger messes.
• Everyone works in Guest Experience: Assist guests with a smile and escalate needs to the appropriate department when necessary.