Representative - Players Club On Call

Responsibilities

• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Provides a warm farewell and thanks guests for visiting.
• Introduces the Bally Rewards Tiered Card to new players, replaces lost cards for our guests.
• Accurately enters new customer accounts and makes updates to accounts when necessary.
• Promotes Bally Rewards program and meets monthly goals set.
• Buils relationships with customers to drive Bally Rewards sign-ups along with email capture.
• Ensures initial customer contact is courteous, informative, and thorough. Displays friendly, positive demeanor while collecting information to grow the Bally Rewards database.
• Keeps guest information secure and verifies accuracy.
• Provides customers with accurate information about the Rewards program and property as well as entertainment offered.
• Reviews player rating screens and issues complimentary in accordance with established complimentary issuance policies and procedures for rooms, restaurants, and shows.
• Batches, counts, and assigns control tickets to incoming promotional data.
• Affords assistance in coordination of special promotional events.
• Issues promotional amenities, redeems coupons, maintains accurate records, banks, and inventory control records.
• Affords assistance at Marketing Promotions events by greeting and checking in guests, issuing prizes and other related duties as assigned by supervisor.

Work Environment

• Diverse
• Fast-paced
• Deadline driven
• Multi-project coordination
• Prioritizing and flexing to accommodate last minute requests and changes.

Target Salary Range

$15.92 Hourly